Sales Associate

BoxLunch & Hot Topic; Mentor (KY); On-site; USD 30,000 - 40,000; Full time

Job summary

Dormont Manufacturing Co is seeking a passionate Sales Associate in Mentor, Kentucky, to provide exceptional customer service in a pop culture focused retail environment. This role involves engaging with customers, managing sales transactions, and maintaining store visuals to ensure an amazing shopping experience.

Ideal candidates will have retail experience, strong communication skills, and a love for all things pop culture. If you're ready to join a civic-minded team and share your fandom knowledge, apply today!

Qualifications

• Previous experience working in a retail environment.
• Ability to provide exceptional customer service.
• Must be at least 18 years of age.
• Excellent communication skills.

Responsibilities

• Provide an amazing shopping experience for customers.
• Maintain visual standards on the sales floor.
• Process transactions at the register.
• Support store organization and cleanliness.
• Contribute to teamwork and store culture.

Skills

Customer service

Sales techniques

Product knowledge

Team collaboration

Job description

Get some, give back! We’re looking for pop culture fanatics to help create the best experience for our customers.

We’re on the search for a Sales Associate that will help lead our civic minded, pop culture driven brand. As a BoxLunch Sales Associate, you’ll be a huge part of our success by providing the best customer service, ensuring that fellow fans can get their hands on the merch they love. You’ll share your fandom knowledge, stock and replenish products, and help merchandise the store in a visually appealing way, all while being hyper-focused on the in-store experience.

WHAT YOU’LL DO

• Provide an amazing shopping experience that will encourage customers to return. They’ll be impressed by your product knowledge, customer experience skills, and use of the Force
• Cover the sales floor zone and ensure that assigned areas are up to visual standards
• Work the register - you’ll use your fandom knowledge to process sales transactions and drive add-on sales using additional benefits such as BOPIS and curbside pickup Assist with planogram changes including store map, wall, fixture, & merchandising mix
• Let your voice be heard! You’ll communicate fashion trend information to management and respective HQ partners
• While we welcome wizards, we don’t like it when spells are stolen. You’ll work with Store Management to ensure there’s no misuse of spells and wizardry around theft
• Support the maintenance of the mother ship; you’ll help keep the stock room organized and the store tidy
• Smells like Team Spirit – you love communicating and working as a team to get the job done
• Any other activities as assigned by your Store Leader

WHAT YOU’LL NEED

• Previous experience working in a retail environment. If you’re passionate about philanthropy & all things pop culture, you’re in the right place!
• Superpowers in providing customer service and selling
• You’ll have to be at least 18 years of age to join the fandom force
• Avenger-like collaboration and communication skills
• The usual retail stuff (with or without reasonable accommodation): able to navigate your way around the store, merchandise product utilizing approved store equipment, and pack and unpack boxes of awesome merch that may weigh up to 50 pounds