Sales Associate

Rack Room Shoes; Memphis (TN); On-site; USD 30,000 - 40,000; Full time

Job summary

A leading footwear retailer in Memphis, Tennessee, seeks a dedicated Sales Associate to enhance customer experiences and meet sales goals. Candidates should possess strong interpersonal and communication skills, with experience in retail sales being advantageous. Responsibilities include maintaining store presentation, managing sales transactions, and ensuring customer satisfaction. This position values teamwork and adherence to company standards, creating a positive and organized shopping environment.

Qualifications

• Interpersonal skills necessary to effectively deal with customers and employees.
• Basic communication and organization skills required.
• Experience in retail sales is preferred.

Responsibilities

• Create an excellent shopping experience for customers.
• Maintain awareness of current sales promotions.
• Ensure merchandise is well arranged and presented.

Skills

Interpersonal skills

Basic communication skills

Math skills

Retail sales experience

Visual merchandising skills

Job description

Job Description Summary

Adhere to and practice the company’s service standards with each customer. Meet both sales and work goals as directed by members of store management, while meeting the Policies and Procedures set by the Company. Lead other team members in your store by being an example in the accuracy and completeness of your work. Together work toward the common goals of presenting the store, its merchandise, and yourselves to the customer in the best possible light. Control cash and maintain accuracy of sales transactions. Process all sales and POS terminal transactions through the POS terminal in accordance with policy and procedure, and maintain strict control of all monies and sales documentation.

Duties and Responsibilities

• Create an excellent shopping experience for our customers through awareness of company service standards. Maintain a positive attitude, willingness to serve, and keep yourself well informed. Promote the company rewards program and other business initiatives.
• Maintain awareness of all current sales promotions.
• Maintain merchandise presentation and ensure stock is well arranged and merchandised properly. Keep the store clean and organized.
• Develop and maintain necessary product knowledge and fitting skills.
• Maintain awareness of Loss Prevention concerns involving customers and staff members.
• Participate in physical inventories, assist with shipping and receiving merchandise, and help with placement of merchandise on the sales floor when needed.
• When performing cashier functions, all sales will be processed in accordance with existing policy and procedure. All shoes will be checked for mates.
• Process all sales and POS terminal transactions in accordance with policy and procedure.

Principal Working Relationships

Customers, Sales Associates, Store Management, and District/Regional Managers.

Key Qualifications

• Interpersonal skills necessary to deal effectively with external contacts (primarily customers) and with all levels of employees.
• Basic communication (both verbal and non-verbal), organization, and math skills.
• Experience in retail sales, preferably specialty retail or footwear.
• Basic knowledge of the policies and procedures.
• Basic visual merchandising skills and an understanding of the Store Presentation Standards.

Equal Employment Opportunity Statement

Rack Room Shoes provides equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, sex (including pregnancy, sexual orientation and gender identity), national origin, marital status, disability, genetic information, age, military service, or any other characteristic that is protected by applicable law. This policy of equal employment opportunity extends to all aspects of employment including, but not limited to, recruitment, hiring, training, promotion, transfer, reassignment, demotion, discipline, discharge, performance evaluation, compensation and benefits.