Sales Associate

McCoy's Building Supply; Lubbock (TX); On-site; USD 15,000 - 22,000; Full time

Job summary

McCoy’s Building Supply is seeking a Sales Associate to assist customers with purchasing merchandise at our Lubbock, TX location. You will greet customers, understand their needs, and explain product options to drive sales.

You’ll quote prices, handle cash and card payments, and process orders while maintaining store policies. The role requires basic math, strong customer service, and knowledge of building products.

Qualifications

• Excellent customer service skills.
• Good verbal communication skills.
• The ability to operate cash registers, calculators, or scanners.
• Basic mathematical skills, as needed to make change and give refunds.
• Basic and intermediate knowledge of building products and local building codes.
• Knowledgeable about the company’s products and services, as well as customer-related policies.

Responsibilities

• Greets customers and assists with purchases.
• Consults with customers to understand needs and preferences.
• Explains products and options suitable for customer needs.
• Quotes prices and credit terms, and prepares sales orders.
• Retrieves merchandise from sales floor or yard and places special orders when needed.
• Maintains customer data and sales information in the database.
• Assists with resolving complaints and escalating to management when appropriate.
• Operates cash register accurately and processes payments.
• Handles returns and exchanges per store policy.
• Assists with stocking, facing shelves, and housekeeping.
• Performs other related duties as assigned.

Skills

Customer service

Verbal communication

Cash register operation

Basic math

Building products knowledge

Policies understanding

Education

High school diploma or equivalent

On-the-job training

Positional training levels 1 and 2

Tools

Cash registers

Calculators

Scanners

Job description

Job Summary

The Sales Associate will assist customers with purchasing merchandise.

Duties / Responsibilities

• Greets and interacts with customers.
• Consults with customers to understand needs and preferences related to available merchandise.
• Demonstrates and explains available merchandise, selecting and suggesting options suitable for the customer’s needs.
• Emphasizes product features, quotes prices and credit terms, and prepares sales orders.
• Retrieves desired merchandise from sales floor and/or yard; places special orders where appropriate and required.
• Builds and maintains customer relationships by entering new customer data and other sales data for current customers into a computer database.
• Assists customers in resolving complaints, including escalating them to management when appropriate.
• Investigates and resolves customer problems with products or services.
• Operates the cash register accurately using the UPC scanner, quick key, and product keywords.
• Accepts money in the form of cash, checks, and credit or debit cards for items purchased.
• Processes returns and exchanges according to store policy.
• Assists with stocking and restocking products, front-and-face products on shelves, and assisting with housekeeping.
• Performs other related duties as assigned.

Required Skills / Abilities

• Excellent customer service skills.
• Good verbal communication skills.
• The ability to operate available equipment, such as cash registers, calculators, or scanners.
• Basic mathematical skills, as needed to make change and give refunds.
• Basic and intermediate knowledge of building products and local building codes.
• Knowledgeable about the company’s products and services, as well as customer‑related policies.

Education and Experience

• A high school diploma or equivalent is preferred.
• Successful completion of on‑the‑job training; completing levels 1 and 2 of the positional training offered.

Physical Requirements

• Prolonged periods of standing and working on the computer or related equipment.
• Must be able to lift up to 30 pounds at times, and occasionally lift/move up to 80 pounds.
• May need to work overtime, nights, weekends, and holidays.
• The ability to perform repetitive movements over long periods.

Additional Information

Time Type: Full time

Time Type: Full Time

Starting Pay: $13.50 / HR

Job Location: 11801 Quaker Ave. Lubbock, TX 79423

Supervisory Responsibilities: None.

Equal Opportunity Employment

McCoy’s is an equal opportunity employer. Equal access to programs, services and employment is available to all persons. Those applicants requiring reasonable accommodations in the application and/or interview process should contact a representative of the People Development Department at [phone]. EOE, AAP, D, F, VA

Company Overview

McCoy’s has career opportunities ranging from headquarters team positions to cashiers, yard crew, delivery drivers, retail management, and more. Our company spans across three states (Texas, Oklahoma, and New Mexico) with 85 stores, two millwork facilities, and several reload and distribution centers. Our headquarters is located in beautiful San Marcos, Texas between Austin and San Antonio. At McCoy’s, it's not just a job, it's a family!