Sales Associate

McCoy's Building Supply; Austin (TX); On-site; USD 19,000 - 26,000; Full time

Job summary

McCoy’s Building Supply is hiring a Sales Associate in Austin to help customers with merchandise purchases and answer questions. The role emphasizes greeting customers, understanding needs, and recommending products, while executing sales transactions and building relationships.

Ideal candidates will provide excellent service, communicate clearly, and manage merchandise on the shop floor with accuracy. The position requires standing, occasional overtime, and a friendly, team-oriented approach.

Qualifications

• Excellent customer service skills.
• Strong verbal communication abilities.
• Ability to operate cash registers, scanners and related equipment.
• Basic math skills for making change and refunds.
• Knowledge of building products and local codes helpful.
• Familiarity with company policies and services.

Responsibilities

• Greet and assist customers with purchases.
• Consult with customers to understand needs and preferences.
• Explain products and suggest suitable options.
• Quote prices, terms, and prepare sales orders.
• Retrieve merchandise from floor/yard and process special orders.
• Maintain customer data in the database and handle returns/exchanges.
• Resolve customer issues and escalate to management when needed.
• Operate cash register and process payments (cash, checks, cards).
• Assist with stocking and housekeeping as needed.

Skills

Customer service

Verbal communication

Cash register operation

Basic mathematics

Product knowledge

Policy knowledge

Education

High school diploma

On-the-job training levels 1 & 2

Job description

Job Description Time Type: Full time Role Details: Time Type: Full Time Starting Pay: $16.50 / HR Job Location: 6200 Burleson Road, Austin, TX 78744

Job Summary

The Sales Associate will assist customers with purchasing merchandise.

Duties/Responsibilities

• Greets and interacts with customers.
• Consults with customers to understand needs and preferences related to available merchandise.
• Demonstrates and explains available merchandise, selecting and suggesting options suitable for the customer’s needs.
• Emphasizes product features, quotes prices and credit terms, and prepares sales orders.
• Retrieves desired merchandise from sales floor and/or yard; places special orders where appropriate and required.
• Builds and maintains customer relationships by entering new customer data and other sales data for current customers into a computer database.
• Assists customers in resolving complaints, including escalating them to management when appropriate.
• Investigates and resolves customer problems with products or services.
• Operates the cash register accurately using the UPC scanner, quick key, and product keywords.
• Accepts money in the form of cash, checks, and credit or debit cards for items purchased.
• Processes returns and exchanges according to store policy.
• Assists with stocking and restocking products, front-and-face products on shelves, and assisting with housekeeping.
• Performs other related duties as assigned.

Required Skills/Abilities

• Excellent customer service skills.
• Good verbal communication skills.
• The ability to operate available equipment, such as cash registers, calculators, or scanners.
• Basic mathematical skills, as needed to make change and give refunds.
• Basic and intermediate knowledge of building products and local building codes.
• Knowledgeable about the company’s products and services, as well as customer-related policies.

Education and Experience

• A high school diploma or equivalent is preferred.
• Successful completion of on-the-job training; completing levels 1 and 2 of the positional training offered.

Physical Requirements

• Prolonged periods of standing and working on the computer or related equipment.
• Must be able to lift up to 30 pounds at times, and occasionally lift/move up to 80 pounds.
• May need to work overtime, nights, weekends, and holidays.
• The ability to perform repetitive movements over long periods.

McCoy’s is an equal opportunity employer. Equal access to programs, services and employment is available to all persons. Those applicants requiring reasonable accommodations in the application and/or interview process should contact a representative of the People Development Department at [phone]. EOE, AAP, D, F, VA

McCoy’s has career opportunities ranging from headquarters team positions to cashiers, yard crew, delivery drivers, retail management, and more. Our company spans across three states (Texas, Oklahoma, and New Mexico) with 85 stores, two millwork facilities, and several reload and distribution centers. Our headquarters is located in beautiful San Marcos, Texas between Austin and San Antonio. At McCoy’s, it's not just a job, it's a family!