Sales Associate

Rack Room Shoes; Lexington (KY); On-site; USD 28,000 - 38,000; Full time

Job summary

Rack Room Shoes in Lexington, KY is seeking a friendly Sales Associate to deliver exceptional customer service, assist customers in finding the right products, and help meet store goals.

You will handle sales transactions, promote the rewards program, maintain merchandise presentation, and collaborate with the team to keep the store organized and inviting. Training is provided, and you will learn POS procedures and loss prevention practices.

Qualifications

• Strong interpersonal and verbal communication skills.
• Basic math, organization and in-store POS handling.
• Experience in retail sales, preferably footwear.
• Knowledge of company policies and store presentation standards.
• Customer service oriented and a team player.

Responsibilities

• Create an excellent shopping experience for customers through service standards.
• Maintain awareness of current sales promotions.
• Maintain merchandise presentation and stock; ensure proper merchandising and store cleanliness.
• Develop and maintain product knowledge and fitting skills.
• Maintain awareness of Loss Prevention concerns involving customers and staff.
• Participate in inventories, assist in shipping/receiving merchandise, and merchandise placement on the sales floor as needed.
• Process all sales and POS transactions accurately and ensure shoes are checked for mates.

Skills

Interpersonal skills

Communication

Organization

Math skills

Retail sales

Job description

Job Description Summary

Adhere to and practice the company’s service standards with each customer. Meet both sales and work goals as directed by members of store management, while meeting the Policies and Procedures set by the Company. Lead other team members in your store by being an example in the accuracy and completeness of your work. Together work toward the common goals of presenting the store, its merchandise, and yourselves to the customer in the best possible light. Control cash and maintain accuracy of sales transactions. Process all sales and POS terminal transactions through the POS terminal in accordance with policy and procedure, and maintain strict control of all monies and sales documentation.

Duties and Responsibility

• Create an excellent shopping experience for our customers through awareness and company service standards. Positive attitude, willingness to serve and well informed. Sales and assistance Promotion of company rewards program and others business initiatives.
• Maintain awareness of all current sales promotions.
• Maintain merchandise presentation. Ensure stock is well arranged and merchandised properly. Maintain cleanliness and organization of all areas within the store.
• Develop and maintain necessary product knowledge and fitting skills.
• Maintain an awareness of Loss Prevention concerns involving customers and staff members.
• Participate in physical inventories, assist in shipping and receiving merchandise and participate in merchandise placement on the sales floor when needed.
• When performing cashier functions all sales will be processed in accordance with existing policy and procedure. All shoes will be checked for mates.
• Process all sales and POS terminal transactions in accordance with policy and procedure.

Principal Working Relationships

Customers, Sales Associates, Store Management and District/Regional Managers

Key Qualifications

• Interpersonal skills necessary to deal effectively with external contacts (primarily customers) and with all levels of employees.
• Basic communication (both verbal and non-verbal), organization, and math skills.
• Experience in retail sales, preferably specialty retail or footwear.
• Basic knowledge of the policies and procedures.
• Basic visual merchandising skills and an understanding of the Store Presentation Standards.
• Benefits Information: https://rackroomshoes.hrbenefits.net/

Company Description

About Rack Room Shoes

Great shoes for men, women and children in comfort, dress, casual, and athletic categories make Rack Room Shoes the family footwear retailer of choice. The company offers a wide selection of nationally recognized brands known for their quality. Rack Room Shoes also offers an assortment of exclusive private brands commissioned from the best manufacturers in the business. Our private brands offer customers great styles and outstanding values, which translates into satisfied, loyal, repeat customers.

Rack Room Shoes provides equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, sex (including pregnancy, sexual orientation and gender identity), national origin, marital status, disability, genetic information, age, military service, or any other characteristic that is protected by applicable law. This policy of equal employment opportunity extends to all aspects of employment including, but not limited to, recruitment, hiring, training, promotion, transfer, reassignment, demotion, discipline, discharge, performance evaluation, compensation and benefits.