Sales Associate

Rack Room Shoes; Charlottesville (VA); On-site; USD 24,000 - 36,000; Full time

Job summary

Rack Room Shoes is seeking a friendly Sales Associate to deliver a first-rate shopping experience and support store goals. You will assist customers, process transactions, maintain storefront presentation, and participate in inventories as needed.

The role emphasizes teamwork, attention to detail, and adherence to company policies. Prior retail or footwear experience is preferred, with a willingness to learn and grow within the Rack Room Shoes team.

Qualifications

• Interpersonal skills to interact with customers and team members.
• Basic communication, organization, and math abilities.
• Experience in retail sales, preferably footwear retail.
• Basic understanding of store policies and procedures.
• Basic visual merchandising and store presentation knowledge.

Responsibilities

• Create an excellent shopping experience for customers through service standards and product knowledge.
• Maintain awareness of current promotions and sales initiatives.
• Ensure merchandise is well presented and store areas are clean and organized.
• Develop product knowledge and fitting skills.
• Be aware of loss prevention concerns for customers and staff.

Skills

Interpersonal skills

Communication

Retail experience

Merchandising knowledge

Cash handling

Job description

Job Description Summary

Adhere to and practice the company’s service standards with each customer. Meet both sales and work goals as directed by members of store management, while meeting the Policies and Procedures set by the Company. Lead other team members in your store by being an example in the accuracy and completeness of your work. Together work toward the common goals of presenting the store, its merchandise, and yourselves to the customer in the best possible light. Control cash and maintain accuracy of sales transactions. Process all sales and POS terminal transactions through the POS terminal in accordance with policy and procedure, and maintain strict control of all monies and sales documentation.

Duties and Responsibilities

• Create an excellent shopping experience for our customers through awareness and company service standards. Positive attitude, willingness to serve and well informed. Sales and assistance Promotion of company rewards program and others business initiatives.
• Maintain awareness of all current sales promotions.
• Maintain merchandise presentation. Ensure stock is well arranged and merchandised properly. Maintain cleanliness and organization of all areas within the store.
• Develop and maintain necessary product knowledge and fitting skills.
• Maintain an awareness of Loss Prevention concerns involving customers and staff members.
• Participate in physical inventories, assist in shipping and receiving merchandise and participate in merchandise placement on the sales floor when needed.
• When performing cashier functions all sales will be processed in accordance with existing policy and procedure. All shoes will be checked for mates.
• Process all sales and POS terminal transactions in accordance with policy and procedure.

Principal Working Relationships

Customers, Sales Associates, Store Management and District/Regional Managers

Key Qualifications

• Interpersonal skills necessary to deal effectively with external contacts (primarily customers) and with all levels of employees.
• Basic communication (both verbal and non-verbal), organization, and math skills.
• Experience in retail sales, preferably specialty retail or footwear.
• Basic knowledge of the policies and procedures.
• Basic visual merchandising skills and an understanding of the Store Presentation Standards.

Company Description

Great shoes for men, women and children in comfort, dress, casual, and athletic categories make Rack Room Shoes the family footwear retailer of choice. The company offers a wide selection of nationally recognized brands known for their quality. Rack Room Shoes also offers an assortment of exclusive private brands commissioned from the best manufacturers in the business. Our private brands offer customers great styles and outstanding values, which translates into satisfied, loyal, repeat customers.

Rack Room Shoes provides equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, sex (including pregnancy, sexual orientation and gender identity), national origin, marital status, disability, genetic information, age, military service, or any other characteristic that is protected by applicable law. This policy of equal employment opportunity extends to all aspects of employment including, but not limited to, recruitment, hiring, training, promotion, transfer, reassignment, demotion, discipline, discharge, performance evaluation, compensation and benefits.