Sales Associate

EXPRESS; Lawrenceville (NJ); On-site; USD 30,000 - 40,000; Full time

Job summary

An established industry player is seeking a Retail Sales Associate to enhance the customer shopping experience. This role involves maintaining a welcoming store environment, assisting customers with their needs, and ensuring efficient transaction processing. Ideal candidates will possess strong communication skills and a customer-focused attitude, along with the ability to work collaboratively in a team. Join a dynamic company that values its employees and offers a range of benefits, including health coverage and a 401(k) plan, making it an excellent opportunity for those looking to grow in the retail sector.

Benefits

Medical, pharmacy, dental, and vision coverage

401(k) with company match

Merchandise discount

Paid time off

Parental leave

Qualifications

• 0-2 years of relevant job experience, with a minimum of 6 months.
• Proficient in the use of technology such as iPads and registers.

Responsibilities

• Maintain a clean and organized sales floor and assist customers.
• Process transactions quickly and accurately to reduce wait time.
• Drive credit and loyalty member programs by explaining benefits.

Skills

Customer service skills

Communication skills

Technology proficiency (iPad, registers)

Education

High School diploma or equivalent

Job description

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Overview

About PHOENIX

PHOENIX Retail, LLC is a retail platform operating the Express and Bonobos brands worldwide. Express is a multichannel apparel brand dedicated to a design philosophy rooted in modern, confident, and effortless style whether dressing for work, everyday, or special occasions. Bonobos is a menswear brand known for being pioneers of exceptional fit and a personalized, innovative retail model. Customers can experience our brands in over 400 Express retail and Express Factory Outlet stores, 50 Bonobos Guideshops, and online at www.express.com and www.bonobos.com.

About Express

Express is a multichannel apparel brand dedicated to creating confidence and inspiring self-expression. Since its launch in 1980, the brand has embraced a design philosophy rooted in modern, confident, and effortless style. Whether dressing for work, everyday, or special occasions, Express ensures you look and feel your best, wherever life takes you.

The Company operates over 400 retail and outlet stores in the United States and Puerto Rico, the online store at express.com, and the Express mobile app.

Store Name

Quakerbridge Mall

Responsibilities

Express is seeking a Retail Sales Associate to join our team.

The Sales Associate is responsible for providing a great in-store shopping experience for our retail customers while assisting with additional tasks such as stocking, cleaning, folding merchandise, etc.

Key Responsibilities

• Maintain a clean and organized sales floor, checkout, fitting room, and stock room to ensure the store is safe and inviting to customers.
• Follow company policies and procedures to ensure the safety of all our associates and customers.
• Assist with product launch changes according to company SOP.
• Provide a great customer experience.
• Deliver on all aspects of the customer experience model.
• Process transactions quickly and accurately, reducing customer wait time.
• Positively resolve customer service-related issues as they arise, determine resolution or escalate further, and communicate all issues and resolutions to Store Management.
• Drive credit and loyalty member programs by explaining benefits and encouraging customers to participate.
• Other essential functions may occur as directed by your supervisor.

Required Experience & Qualifications

• High School diploma or equivalent.
• 0-2 years of relevant job experience, with a minimum of 6 months.
• Proficient in the use of technology (iPad, registers).
• Availability including nights, weekends, and non-business hours.
• Meet physical requirements.

Critical Skills & Attributes

• Previous retail experience preferred.
• Customer service skills and ability to interact with customers.
• Strong verbal and written communication skills with customers, sales leadership, and team members.
• Demonstrated collaborative skills and ability to work well within a team.

Benefits and Compensation

PHOENIX offers a range of benefits to help protect full-time associates' health and financial security, including:

• Medical, pharmacy, dental, and vision coverage.
• 401(k) and Roth 401(k) with company match.
• Merchandise discount.
• Paid time off.
• Parental leave for new moms and dads.

For part-time associates, PHOENIX partners with LIG Solutions to provide insurance options including major medical, dental, vision, and more. Part-time associates may also be eligible for paid sick leave, public health emergency leave, participation in 401(k), and other benefits.

Actual compensation depends on various factors including location, education, skills, and experience.

Closing

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PHOENIX is an equal opportunity employer, committed to non-discrimination and providing reasonable accommodations for individuals with disabilities. For accommodation requests, contact 1-800-964-9793 or [e-mail].

Additional Information

Note: PHOENIX does not accept unsolicited resumes from third-party agencies without a signed agreement.

Job Details

• Seniority level: Entry level
• Employment type: Full-time
• Job function: Sales and Business Development
• Industries: Retail

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