Sales Associate

Raymour & Flanigan Furniture and Mattresses; Lancaster (Lancaster County); On-site; USD 65,000 - 100,000; Full time

Benefits offered by this job

Unlimited earning potential

$5,000 sign-on bonus

Health benefits

401(k) with company match

Discretionary profit sharing

Paid time off

Paid training

Career growth opportunities

Supportive team culture

Job summary

Raymour & Flanigan in Lancaster, PA is seeking a Sales Consultant to help customers find the right furniture through consultative selling, engagement, and needs assessment. You will create a personalized buying experience that builds satisfaction and drives sales in a fast-paced team environment.

You will grow business by building relationships, engaging with customers, and pursuing client prospecting, lead generation, and ongoing relationship management.

Qualifications

• Experience in customer-focused roles is preferred.
• Ability to understand customer needs and guide decisions.
• Comfort with achieving sales quotas and KPIs.

Responsibilities

• Help customers find the right furniture through consultative selling.
• Build relationships with new and existing customers and pursue repeat business.
• Prospect, lead generation, and client relationship management.
• Identify opportunities to upsell and cross-sell while delivering great service.

Skills

Consultative selling

Customer engagement

Relationship management

Upselling & cross-selling

Closing sales

Job description

At Raymour & Flanigan, we've built our reputation on one simple belief: when we take care of our people, our people take care of our customers. That commitment shows how we compensate, develop, and support every member of our team - with one of the most competitive packages in the furniture industry.

Role Overview

As a Sales Consultant, you'll play a meaningful role in your customers' lives, helping them find the right furniture for their home through a blend of consultative selling, genuine customer engagement, and thoughtful needs assessment. You'll create a personalized buying experience that builds customer satisfaction and naturally drives sales conversion.

Whether your background is in retail, hospitality, teaching, or another customer-focused environment, you'll bring your ability to connect with people, understand their needs, and guide them to the right solution.

In this role, you'll grow your business by building relationships, engaging with new and existing customers, and contributing to client prospecting, lead generation, and ongoing relationship management. You'll also identify opportunities for upselling and cross-selling in a way that enhances the customer experience.

Success comes from your ability to build trust, deliver great service, and consistently meet goals in a fast-paced, team-oriented environment.

What We Offer

• Unlimited earning potential $65,000-$100,000 annually
• $5,000 sign-on bonus (performance-based)
• Health benefits, 401(k) with company match, discretionary profit sharing, and PTO
• Paid training - next sales training class starting soon
• Career growth and advancement opportunities
• A supportive, team-focused culture

What We're Looking For

• A passion for customer service and creating a great customer experience
• Strong listening skills and a naturally consultative approach
• Experience connecting with customers, whether through retail, hospitality, service, or sales
• Confidence in guiding decisions, including closing sales, navigating conversations, and overcoming objections in a helpful, respectful way
• Interest or experience in building relationships that drive repeat business (client relationship management)
• Comfort working toward goals, including sales quotas, KPIs, or other performance metrics
• Flexibility to work a retail schedule (evenings, weekends, holidays)
• Comfort with technology and learning new tools
• Sales experience is great--but not required. We also value experience in hospitality, restaurants, retail, customer service, teaching, or other people-focused roles.

Raymour & Flanigan proudly supports a drug and smoke-free work environment. U.S. work authorization required; visa sponsorship is not available for this position. Please note that we are currently unable to offer visa sponsorship for this position. Candidates must have authorization to work in the U.S. without the need for sponsorship now or in the future. We are strongly committed to inclusivity and a diverse workforce. We are committed to a discrimination-free workplace where associates are treated with respect and dignity. To achieve this, we do not discriminate against race, color, religion, sex, sexual orientation, gender identity or expression, pregnancy, age, national origin, disability status, genetic information, protected veteran status, or any other characteristic protected by law.