Sales Associate

Hot Topic, Inc.; Hilo (HI); Sur place; USD 19 000 - 28 000; Plein temps

Résumé du poste

Hot Topic, Inc. in Hawaii is seeking a Sales Associate who loves music and pop culture. You will deliver outstanding customer service, share fandom knowledge, stock and merchandise the store, and help create an engaging in-store experience.

You will work on the sales floor, handle transactions, assist customers with add-on purchases, and maintain visual standards while collaborating with the team to keep the store energized and welcoming for fans.

Qualifications

• Previous experience working in a retail environment.
• Excellent customer service and selling ability.
• Must be at least 16 years old.
• Strong collaboration and communication.
• Ability to merchandise and stock merch up to 50 pounds.

Responsabilités

• Provide an amazing shopping experience that encourages customers to return, using product knowledge and customer experience skills.
• Cover the sales floor zones and keep areas up to visual standards.
• Operate the register and process sales while driving add-ons and curbside or BOPIS where available.
• Share fashion and music trend information with management and HQ partners.
• Help prevent theft and misuse of spells while coordinating with Store Management.
• Maintain stock room organization and keep the store tidy.
• Foster teamwork and effective communication to complete tasks.
• Participate in additional duties as assigned by the Store Leader.

Connaissances

Retail experience

Customer service

Fandom knowledge

Team collaboration

Communication skills

Outils

POS system

Description du poste

Join the loudest store in the mall! We're looking for music and pop culture fanatics to help create the best experience for our customers. As a Hot Topic Sales Associate, you'll be a huge part of our success by providing the best customer service, ensuring that fellow fans can get their hands on the merch they love. You'll share your fandom knowledge, stock and replenish products, and help merchandise the store in a visually appealing way, all while being hyper-focused on the in-store experience.

What You’ll Do

• Provide an amazing shopping experience that will encourage customers to return. They'll be impressed by your product knowledge, customer experience skills, and use of the Force
• Cover the sales floor zone and ensure that assigned areas are up to visual standards
• Work the register - you'll use your fandom knowledge to process sales transactions and drive add-on sales using additional benefits such as BOPIS and curbside pickup Assist with planogram changes including store map, wall, fixture, & merchandising mix
• Let your voice be heard! You'll communicate fashion & music trend information to management and respective HQ partners
• While we welcome wizards, we don't like it when spells are stolen. You'll work with Store Management to ensure there's no misuse of spells and wizardry around theft
• Support the maintenance of the mother ship; you'll help keep the stock room organized and the store tidy
• Smells like Team Spirit – you love communicating and working as a team to get the job done
• Any other activities as assigned by your Store Leader

What You’ll Need

• Previous experience working in a retail environment. If you love music and pop culture, you're in the right place!
• Superpowers in providing customer service and selling
• You'll have to be at least 16 years of age to join the fandom force
• Avenger-like collaboration and communication skills
• The usual retail stuff (with or without reasonable accommodation): able to navigate your way around the store, merchandise product utilizing approved store equipment, and pack and unpack boxes of awesome merch that may weigh up to 50 pounds

Please note the pay range for this position starts as listed in the job posting, but other factors such as an individual’s education, location, meeting the minimum job requirements for the role, training and experience, will determine the final salary for potential new hires.