Sales Associate

Hot Topic; Norfolk (VA); Presencial; USD 17.000 - 25.000; Jornada completa

Descripción de la vacante

Hot Topic, Inc. is looking for a Sales Associate who loves music and pop culture to deliver an exceptional in-store experience. You’ll help fans find merch, share trend knowledge, stock shelves, and keep the store visually appealing while focusing on excellent service.

As part of the team, you’ll process transactions, support merchandising and planogram changes, and collaborate with management to ensure a smooth operation and high customer satisfaction at every visit.

Formación

• Experience in a retail environment or customer-facing role.
• Strong customer service and selling abilities.
• 16 years of age or older to join the fandom force.
• Excellent collaboration and communication within a team.

Responsabilidades

• Provide an amazing shopping experience with product knowledge and service.
• Maintain visual standards and stock replenishment on the sales floor.
• Operate the register, process transactions, and encourage add-on sales.
• Share fashion and music trends with management and HQ partners.
• Assist with merchandise planning and store tidying to support operations.
• Work with store leadership to prevent theft and maintain security.
• Collaborate with teammates to complete additional assigned tasks.

Conocimientos

Customer service

Retail experience

Communication

Teamwork

Descripción del empleo

Join the loudest store in the mall! We're looking for music and pop culture fanatics to help create the best experience for our customers. As a Hot Topic Sales Associate, you'll be a huge part of our success by providing the best customer service, ensuring that fellow fans can get their hands on the merch they love. You'll share your fandom knowledge, stock and replenish products, and help merchandise the store in a visually appealing way, all while being hyper-focused on the in-store experience.

What You'll Do

• Provide an amazing shopping experience that will encourage customers to return. They'll be impressed by your product knowledge, customer experience skills, and use of the Force
• Cover the sales floor zone and ensure that assigned areas are up to visual standards
• Work the register - you'll use your fandom knowledge to process sales transactions and drive add-on sales using additional benefits such as BOPIS and curbside pickup Assist with planogram changes including store map, wall, fixture, & merchandising mix
• Let your voice be heard! You'll communicate fashion & music trend information to management and respective HQ partners
• While we welcome wizards, we don't like it when spells are stolen. You'll work with Store Management to ensure there's no misuse of spells and wizardry around theft
• Support the maintenance of the mother ship; you'll help keep the stock room organized and the store tidy
• Smells like Team Spirit – you love communicating and working as a team to get the job done
• Any other activities as assigned by your Store Leader

What You'll Need

• Previous experience working in a retail environment. If you love music and pop culture, you're in the right place!
• Superpowers in providing customer service and selling
• You'll have to be at least 16 years of age to join the fandom force
• Avenger-like collaboration and communication skills
• The usual retail stuff (with or without reasonable accommodation): able to navigate your way around the store, merchandise product utilizing approved store equipment, and pack and unpack boxes of awesome merch that may weigh up to 50 pounds

Please note the pay range for this position starts as listed in the job posting, but other factors such as an individual’s education, location, meeting the minimum job requirements for the role, training and experience, will determine the final salary for potential new hires.