Sales Associate

Workstream; Friday Harbor (WA); On-site; USD 30,000 - 40,000; Full time

Benefits offered by this job

Medical/Dental coverage

Paid Time Off

Employee Discounts

401K with employer match

Paid holidays

Fun employee parties

Robust training program

Job summary

A retail company in Friday Harbor is hiring a Sales Associate to provide legendary customer service and assist with store operations. Responsibilities include stocking, pricing merchandise, and maintaining a clean environment. Ideal candidates have some retail experience, a friendly demeanor, and the ability to learn quickly. Benefits include medical/dental coverage, paid time off, employee discounts, and a robust training program. The role requires standing, walking, and lifting up to 50lbs, with outdoor work expected year-round.

Qualifications

• Formal retail experience is a plus, including cashiering.
• Ability to work well with the public and co‑workers, reliable and punctual.
• Forklift certification is not necessary but extremely valued.

Responsibilities

• Provide legendary customer service to customers.
• Assist customers with personal service.
• Maintain a clean, orderly store environment.

Skills

Customer service

Problem-solving

Product knowledge

Store layout knowledge

Teamwork

Job description

Sales Associate

Provide legendary customer service to our customers, assist in stocking and pricing of merchandise, and maintain a clean, orderly store environment.

Benefits

• Being helpful to our communities
• Medical/Dental coverage for Full Time (32 Hr/Week)
• Paid Time Off accrued for all (PTO)
• Employee Discounts on merchandise purchases
• 401K with employer match up to 4% for full and part‑time.
• Paid holidays, including your birthday each year.
• Several fun employee parties and lunches throughout the year.
• Robust training program

Responsibilities

• Provide a positive representation of Ace Hardware.
• Proactively assist customers in solving problems.
• Possess a friendly outgoing demeanor; work well with customers as well as associates.
• Ensure all pages and calls are answered promptly, courteously and effectively.
• Forward any customer complaint that cannot be handled to a member of management.
• Possess strong product knowledge and knowledge of store layout and location of products.
• Assist customers throughout the store with personal, customized service based on the premise of amazing every customer, every time.
• Assist in creating a positive, professional and safe work environment.
• Assist with stocking of merchandise throughout the store.
• Assist with maintaining back stock levels.
• Assist with daily maintenance, orderliness and cleanliness of the sales floor, stock room and outdoor merchandise area.
• Assist with providing a clean and orderly sales floor, including end caps and ad merchandise.
• Assist with merchandise resets through the store.
• Provide assistance to Department Specialists (price changes, special orders).
• Ensure signage is current throughout the store.
• Participate in store meetings and all forms of store communications.
• Be professional in appearance and actions.
• Perform all other duties as assigned.

Experience

• Formal retail experience is a plus, including cashiering. Any prior knowledge of plumbing or electrical is also a plus.
• Ability to work well with the public and co‑workers, reliable and punctual with the ability to learn.
• You do NOT need to be an expert in hardware, gardening, paint or other areas, but knowledge of home improvement is helpful.
• Forklift certification is not necessary but extremely valued.

Physical Demands

• Standing, walking, lifting (up to 50lbs) and climbing.
• Working out‑doors some of the time, year‑round.

Ace Hardware is an Equal Opportunity Employer and a Drug‑Free environment.