Sales Associate

Carters Inc.; Fort Worth (TX); On-site; USD 30,000 - 40,000; Full time

Job summary

Carters Inc. in Fort Worth, Texas is seeking a Sales Associate to provide exceptional customer service and support to families. In this role, you will assist customers with our products, resolve issues, and ensure a positive shopping experience.

The ideal candidate is positive, effective in communication, and able to handle various tasks, including physical requirements like lifting up to 40 pounds. Flexibility in scheduling is essential, as you may work days, nights, weekends, and holidays.

Qualifications

• Positive and solutions-oriented mindset.
• Strong customer service and engagement skills.
• Effective verbal and written communication skills.
• Ability to manage multiple tasks simultaneously.
• Physical ability to lift 40 pounds and perform various movements.
• Availability for flexible scheduling.

Responsibilities

• Welcome customers and assist with product details.
• Resolve customer issues in a busy retail environment.
• Help ensure a positive shopping experience.
• Process point of sale transactions efficiently.
• Maintain a clean and safe store environment.

Skills

Customer service skills

Communication skills

Problem-solving mindset

Multitasking ability

Physical fitness for lifting

Job description

About the Role

As a Sales Associate, you will be the first face of the brand for growing families. You’ll congratulate new parents and grandparents, introduce them to our new baby essentials, help them prep for their first day of school, and support all the big and little moments of their parenting journey.

What You’ll Do

• Welcome customers with a warm greeting and provide assistance with our product styles, features, and benefits
• Confidently and proactively resolve issues for customers and balance a number of customers in a busy retail environment
• Meet customer needs by assisting with omnichannel as needed to ensure a positive shopping experience
• Execute and expedite point of sale/register transactions
• Complete floor replenishment and shipment as needed
• Articulate current promotional events and the brand loyalty program, including credit, to customers
• Minimize store loss by providing exceptional customer service and maintaining a safe, clean store

Qualities we’d love in a candidate

• A positive and solutions-oriented mindset
• Demonstrated customer service and engagement skills
• Effective and professional verbal and written communication skills
• The ability to manage multiple tasks at once
• Physical ability to lift 40 pounds as needed, with frequent bending, stooping, reaching, pushing, and pulling
• Able to stand or walk for extended periods of time; climb up and down a ladder
• Provide availability that may include days, nights, weekends, and holidays as scheduled

Additional Information

Carter’s is an Equal Opportunity and affirmative action employer. (Minority/Female/Disability/Veteran). Carter’s is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity, sexual orientation, national origin, genetics, disability, age, veteran status, or any other status protected by federal, state, or local law.

Applications will be accepted until at least 7 days after the posting date. Carter's does not use AI to make any decision in our hiring process.

NOTE: This job description is not all-inclusive. The duties described may be changed or reassigned at the discretion of management, and the employee may be required to perform duties that are not listed in the job description. Carter’s may reasonably alter your duties, responsibilities, job title, and location.