Sales Associate

PACSUN; Fort Wayne (IN); On-site; USD 17,000 - 22,000; Part time

Benefits offered by this job

$1,000 referral incentive program

Generous associate discount of 30-50%

Immediate 100% vested 401K

Calm Premium access for all employees

Employee perks throughout the year

Job summary

Pacsun in Fort Wayne, Indiana is seeking a friendly Sales Associate to generate sales by sharing passion for fashion and trends with every customer. This part-time role requires flexibility to work weekends and peak periods, with 20–40 hours per week.

You will deliver an engaging customer experience, promote full-price selling, follow loss prevention policies, and execute visual directives. Minimum High School Diploma preferred; strong communication, math, and computer skills are expected;

Qualifications

• Passion for fashion and trends; strong interpersonal skills.
• Ability to engage customers and drive sales.
• Excellent verbal and written communication; proficient with basic computer tools.

Responsibilities

• Delivers an engaging, positive and authentic customer experience with all customers
• Focuses on full-price selling while maintaining awareness of product value and promotions
• Handles customer situations in compliance with policy and procedures, solves for yes with leadership when escalated
• Completes all assigned tasks in a timely and efficient manner
• Executes visual directives and maintains standards set by PacSun leadership
• Supports organization and cleanliness to maximize the customer experience
• Complies with Loss Prevention policies and reports violations to leadership
• Shares customer feedback with leadership to improve the experience
• Actively participates in store contests and events and helps achieve sales goals
• Supports digital sales strategies including ship from store and BOPIS

Skills

Customer service

Sales

Communication

Math

Education

High School Diploma or equivalent

Job description

Join the Pacsun Community

About the Job:

The Sales Associate is responsible for generating sales through exhibiting passion for product, brands, fashion and trends with all customers. The Sales Associate is also responsible for executing initiatives and tasks as assigned by the leadership team. Overall, the Sales Associate is expected to work as a positive member of the store team and consistently provide an exceptional customer experience.

A day in the life, what you’ll be doing:

CUSTOMER CENTRIC

• Delivers an engaging, positive and authentic customer experience with all customers


• Focuses on full-price selling while maintaining awareness of product value and promotions


• Handles customer situations in compliance with policy and procedures, attempts to \"solve for yes\" and partners with the leadership when dealing with escalated issues


• Completes all assigned tasks in a timely and efficient manner


• Executes all visual directives and maintains visual standards set by the company and as directed by the management team


• Supports high standards of organization and cleanliness, promoting safe working and shopping environment to maximize the customer experience


• Upholds and complies with all company policies as outlined in the Policy and Procedure Manual, Code of Business Conduct, Employee Policy Guide and the Safety Program


• Complies with all Loss Prevention policies, and communicates violations directly to the leadership team or via the Silent Witness Hotline


• Shares feedback from customers with the leadership team to improve the overall customer experience

RESULT DRIVEN

• Actively participates in all company and store contests and events


• Stays current on all financial goals and priorities


• Support the leadership team in achieving all sales and operational goals


• Supports and executes all digital sales strategies including ship from store and BOPIS within the store

AUTHENTICITY

• Reflects the PacSun brand by demonstrating passion and affinity for product, brands, fashion and trends


• Contributes to positive working environment by consistently exhibiting core value behaviors


• Maintains and drives the company's fashion image by adhering to the Employee Appearance Guidelines


• Demonstrates willingness, aptitude, and initiative to learn what is unknown about product, brands, fashion and trends


• Strives to improve individual performance while working as a productive member of the team

What it takes to Join:

• Passion for product, brands, fashion and trends


• High School Diploma or equivalent preferred


• Effective written, verbal and presentation skills


• Strong communications skills


• Proficient in math and possesses strong computer skills


• $1,000 referral incentive program


• Generous associate discount of 30-50% off merchandise online and in-stores


• Immediate 100% vested 401K contributions and employer match


• Calm Premium access for all employees


• Employee perks throughout the year

Physical Requirements:

The physical demands described here are representative of those that are required by an associate to successfully perform the essential functions of this job.

• The associate must frequently lift and/or move up to 20 pounds and occasionally lift and/or move up to 35 pounds.


• The associate must frequently sit/stand for long periods of time and climb ladders as needed.


• While performing the duties of this job, the associate is regularly required to talk or hear. The associate is frequently required to sit; stand; walk; use hands to finger, handle or feel; as well as reach, twist or squat.


• Ability to maneuver around sales floor, stockroom and office areas.


• Specific vision abilities required by this job include close vision, distance vision, depth perception and ability to adjust focus.


• Ability to work in open environment with fluctuating temperatures and standard lighting.


• Hotel, Airplane, and Car Travel may be required SM and above roles only.

Position Type/Expected Hours of Work:

This is a part-time position. Ability to work a range between 20-40 hours per week is required. As a National Retailer, flexibility with work schedule (able to work weekends, nights, peak holiday periods) is required.

Other Considerations:

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the associate for this job. Duties, responsibilities and activities may change at any time with or without notice. Reasonable accommodations may be made to qualified individuals with disabilities to enable them to perform the essential functions of the role.

Equal Opportunity Employer

Pacsun is dedicated to delivering an exclusive collection of the most relevant brands and styles to a community of inspired youth. Through partnerships with brands such as adidas, Brandy Melville, Essentials Fear of God, our own brands, and many more.

Our Pacsun community believes in and understands the importance of using our voice, platform, and resources to inspire and bring about positive development. Our program PacCares supports and partners with organizations that align with our internal and external initiatives surrounding mental health, diversity, and equality. Join the Pacsun Community.

About the Job:

The Sales Associate is responsible for generating sales through exhibiting passion for product, brands, fashion and trends with all customers. The Sales Associate is also responsible for executing initiatives and tasks as assigned by the leadership team. Overall, the Sales Associate is expected to work as a positive member of the store team and consistently provide an exceptional customer experience.

A day in the life, what you’ll be doing:

CUSTOMER CENTRIC

• Delivers an engaging, positive and authentic customer experience with all customers


• Focuses on full-price selling while maintaining awareness of product value and promotions


• Handles customer situations in compliance with policy and procedures, attempts to \"solve for yes\" and partners with the leadership when dealing with escalated issues


• Completes all assigned tasks in a timely and efficient manner


• Executes all visual directives and maintains visual standards set by the company and as directed by the management team


• Supports high standards of organization and cleanliness, promoting safe working and shopping environment to maximize the customer experience


• Upholds and complies with all company policies as outlined in the Policy and Procedure Manual, Code of Business Conduct, Employee Policy Guide and the Safety Program


• Complies with all Loss Prevention policies, and communicates violations directly to the leadership team or via the Silent Witness Hotline


• Shares feedback from customers with the leadership team to improve the overall customer experience

RESULT DRIVEN

• Actively participates in all company and store contests and events


• Stays current on all financial goals and priorities


• Support the leadership team in achieving all sales and operational goals


• Supports and executes all digital sales strategies including ship from store and BOPIS within the store

AUTHENTICITY

• Reflects the PacSun brand by demonstrating passion and affinity for product, brands, fashion and trends


• Contributes to positive working environment by consistently exhibiting core value behaviors


• Maintains and drives the company's fashion image by adhering to the Employee Appearance Guidelines


• Demonstrates willingness, aptitude, and initiative to learn what is unknown about product, brands, fashion and trends


• Strives to improve individual performance while working as a productive member of the team

What it takes to Join:

• Passion for product, brands, fashion and trends


• High School Diploma or equivalent preferred


• Effective written, verbal and presentation skills


• Strong communications skills


• Excellent time management skills


• Proficient in math and possesses strong computer skills

Pac Perks:

• $1,000 referral incentive program


• Generous associate discount of 30-50% off merchandise online and in-stores


• Immediate 100% vested 401K contributions and employer match


• Calm Premium access for all employees


• Employee perks throughout the year

Physical Requirements:

The physical demands described here are representative of those that are required by an associate to successfully perform the essential functions of this job.

• The associate must frequently lift and/or move up to 20 pounds and occasionally lift and/or move up to 35 pounds.


• The associate must frequently sit/stand for long periods of time and climb ladders as needed.


• While performing the duties of this job, the associate is regularly required to talk or hear. The associate is frequently required to sit; stand; walk; use hands to finger, handle or feel; as well as reach, twist or squat.


• Ability to maneuver around sales floor, stockroom and office areas.


• Specific vision abilities required by this job include close vision, distance vision, depth perception and ability to adjust focus.


• Ability to work in open environment with fluctuating temperatures and standard lighting.


• Hotel, Airplane, and Car Travel may be required SM and above roles only.

Position Type/Expected Hours of Work:

This is a part-time position. Ability to work a range between 20-40 hours per week is required. As a National Retailer, flexibility with work schedule (able to work weekends, nights, peak holiday periods) is required.

Other Considerations:

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the associate for this job. Duties, responsibilities and activities may change at any time with or without notice. Reasonable accommodations may be made to qualified individuals with disabilities to enable them to perform the essential functions of the role.

Equal Opportunity Employer

This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.