Sales Associate

Ace-Hardware; Elgin (SC); On-site; USD 28,000 - 36,000; Full time

Job summary

Ace Hardware in Johns Island is seeking a Sales Associate to assist with receiving, stocking, pricing and keeping the store clean and well-presented. You will welcome customers, help them find products and answer questions to ensure a positive shopping experience.

Ideal candidates are friendly, dependable, and capable of working in a fast-paced retail environment, maintaining accuracy in pricing and shelf labeling while supporting team tasks and safety guidelines.

Qualifications

• Experience in assisting customers and solving problems in a retail setting.
• Ability to quickly learn product locations and store layout.
• Comfort with helping maintain clean, organized shelves and displays.

Responsibilities

• Provide a positive representation of Ace Hardware to customers.
• Proactively assist customers and resolve problems or route to management when needed.
• Greet customers, assist with product location and questions, and thank them at checkout or departure.
• Assist with receiving, stocking, pricing, and maintaining back stock levels.
• Keep sales floor, stock room, and outdoor merchandise area neat and safe.

Skills

Customer service

Job description

General Summary

The Sales Associate will assist in the receiving, stocking, pricing of all merchandise and help maintain a clean and orderly merchandise presentation and overall store cleanliness.

Essential Duties & Responsibilities

Include the following. Other duties may be assigned.

Customer Service:

• Provide a positive representation of Johns Island Ace.
• Proactively assist customers in solving problems.
• Greet customers entering and throughout the store. Thank customers when finished and when they are leaving the store.
• Possess a friendly outgoing demeanor; work well with customers as well as associates.
• Ensure all pages and calls are answered promptly, courteously and effectively.
• Forward any customer complaint that cannot be handled to a member of management.
• Possess strong product knowledge and knowledge of store layout and location of products.
• Assist customers throughout the store with personal, customized service based on the premise of amazing every customer, every time.

Store Operations

• Assist in creating a positive, professional and safe work environment.
• Assist with receiving, checking in and stocking of merchandise throughout the store.
• Assist with maintaining back stock levels.
• Assist with daily maintenance, orderliness and cleanliness of the sales floor, stock room and outdoor merchandise area.
• Assist with providing a clean and orderly sales floor, including end caps and ad merchandise.
• Assist with merchandise resets through the store.
• Provide assistance to Department Specialists, i.e. price changes, special orders.
• Ensure signage is current throughout the store.
• Operate forklift with proper training.
• Communicate any Store Support Center issue to General Manager for follow up.
• Communicate any merchandising, cost control or sales idea to General Manager.
• Participate in store meetings.
• Be professional in appearance and actions.
• Perform all other duties as assigned.

We are your local hardware store and we are a part of your community. Ace Hardware has over 5,000 stores around the world with the majority of those stores independently owned and operated by local entrepreneurs. These hard working men and women are part of the fabric of your community. They are small business owners who are local and loyal...just like it ought to be. While others have become large and impersonal, at Ace, we've remained small and very personal. That's why we say a visit to Ace, is like a visit to your neighbor.