Sales Associate

BoxLunch & Hot Topic; Coralville (IA); On-site; USD 1,653,000 - 2,066,000; Full time

Job summary

BoxLunch & Hot Topic in Coralville seeks a Sales Associate to deliver a fan-focused shopping experience. You’ll share your passion for pop culture, help customers find merch, and keep the store looking its best.

You’ll handle transactions, assist with planograms and visual merchandising, and work as part of a team to ensure the in-store experience aligns with our brand.

Qualifications

• Previous experience in retail sales or customer service.
• Strong customer service and selling abilities.
• Able to communicate effectively with customers and teammates.
• Comfortable lifting and stocking merchandise as needed.

Responsibilities

• Provide an amazing shopping experience that encourages customers to return, using product knowledge and customer service skills.
• Cover the sales floor and keep assigned areas visually up to standards.
• Operate the register and process sales, with add-on opportunities through program benefits.
• Communicate fashion trends and brand information to management and HQ partners.
• Help prevent loss by staying vigilant and reporting theft or misuse of spells (themed).
• Maintain stock room and store cleanliness to support the store's operation.
• Collaborate with the team to accomplish tasks and achieve goals.
• Perform other duties as assigned by Store Leader.

Skills

Customer service

Sales

Teamwork

Communication

Product knowledge

Visual merchandising

Job description

Get some, give back! We're looking for pop culture fanatics to help create the best experience for our customers.

We're on the search for a Sales Associate that will help lead our civic minded, pop culture driven brand. As a BoxLunch Sales Associate, you'll be a huge part of our success by providing the best customer service, ensuring that fellow fans can get their hands on the merch they love. You'll share your fandom knowledge, stock and replenish products, and help merchandise the store in a visually appealing way, all while being hyper-focused on the in-store experience.

WHAT YOU'LL DO

• Provide an amazing shopping experience that will encourage customers to return. They'll be impressed by your product knowledge, customer experience skills, and use of the Force
• Cover the sales floor zone and ensure that assigned areas are up to visual standards
• Work the register - you'll use your fandom knowledge to process sales transactions and drive add-on sales using additional benefits such as BOPIS and curbside pickup Assist with planogram changes including store map, wall, fixture, & merchandising mix
• Let your voice be heard! You'll communicate fashion trend information to management and respective HQ partners
• While we welcome wizards, we don't like it when spells are stolen. You'll work with Store Management to ensure there's no misuse of spells and wizardry around theft
• Support the maintenance of the mother ship; you'll help keep the stock room organized and the store tidy
• Smells like Team Spirit – you love communicating and working as a team to get the job done
• Any other activities as assigned by your Store Leader

WHAT YOU'LL NEED

• Previous experience working in a retail environment. If you're passionate about philanthropy & all things pop culture, you're in the right place!
• Superpowers in providing customer service and selling
• You'll have to be at least 18 years of age to join the fandom force
• Avenger-like collaboration and communication skills
• The usual retail stuff (with or without reasonable accommodation): able to navigate your way around the store, merchandise product utilizing approved store equipment, and pack and unpack boxes of awesome merch that may weigh up to 50 pounds