Sales Associate

Harry and David, LLC; Columbus (OH); On-site; USD 16,531,000 - 20,664,000; Part time

Job summary

Harry and David, LLC is seeking a part-time retail associate in Columbus to greet customers, guide them through purchases, and provide knowledgeable product information. You will manage call-ins and large orders, assist with store operations, and support the team during shifts.

A strong customer service mindset and ability to work independently are essential. The role emphasizes friendly service, suggestive selling, and accurate cash handling while upholding store policies and delivering a

Qualifications

• Must provide reliable transportation and be able to stand for long periods.
• Ability to stay positive and present a friendly demeanor.
• Willingness to assist customers and lead the store during shifts.
• Comfort operating the store solo when required.
• Extensive teamwork experience and leadership preferred.

Responsibilities

• Greeting & interacting with all types of customers.
• Showcasing products and guiding customers through the buying process.
• Asking open-ended questions to understand needs.
• Providing accurate product information to aid decisions.
• Exceeding service expectations with each interaction.
• Encouraging add-on purchases using suggestive selling.
• Thanking customers for purchases.
• Taking orders in person and by phone, including large orders.
• Leading the team during manager absence, running shifts and prep for next shift.
• Cash handling and balancing drawers at opening/closing.

Skills

Customer service

Phone etiquette

Leadership / Team leadership

Problem solving

Positive attitude

Reliable transportation

Job description

Position Responsibilities-

• Greeting & interacting with all types of customers
• Showcasing our amazing products & teaching our visitors how to shop our store by leading them through the buying process
• Asking open-ended questions while conversing with the customers so you can learn what their needs are
• Making the shopping experience memorable by providing correct, helpful, and instant knowledge of our product
• Going above and beyond the service expectations of the customers during every interaction
• Helping the customers add to their gifts or take-home purchases by using suggestive selling techniques
• Thanking the customer for their purchase no matter how small
• Taking orders correctly & completely in person & over the phone, including Large Client Orders.
• Leading your team in the absence of managers which includes: running the shift, delegating duties, & preparing the store for the next shift.
• Cash handling, counting down, and balancing the cash drawers at close &/or open. Taking care of customer issues and troubleshooting issues on the spot.

Requirements

Position Requirements-

Required:

• Reliable Transportation
• Positive Attitude and Disposition
• Ability to be on your feet at least 8hrs at a timeLift at least 25lbs
• Adhering to Uniform Policy & Attendance Policy. Enforce said policies with co-workers
• Must be comfortable being in and running the store solo on occasion

Preferred:

• Knowledge of Appropriate Phone Etiquette
• Extensive Teamwork Experience & Leadership

Good Problem-Solving Skills

Full-time/Part-time

Part-time

Regular/ Temporary

Regular

Shift

1st

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