Sales Associate

The Paper Store; Columbia (MD); On-site; USD 22,000 - 23,000; Part time

Job summary

The Paper Store in Columbia, MD is hiring a Part Time Sales Associate to deliver a memorable shopping experience using our GUEST service approach. You will ring up customers at the POS, stock shelves, and help keep the store clean and inviting while building product knowledge for better recommendations.

Flexibility is required to work nights, weekends and holidays. Previous retail experience is a plus, and you should be comfortable standing for long periods and lifting up to 50 lbs.

Qualifications

• Previous experience in specialty retail is preferred but not required.
• Ability to work a flexible schedule including nights, weekends, and holidays.
• Ability to multitask while attending to customers and adapting to business needs.
• Stand for long periods and lift up to 50 lbs with safety.

Responsibilities

• Model the G.U.E.S.T. service approach and deliver World Class Service.
• Greet and welcome customers warmly and understand needs.
• Explain product features and benefits with in-depth knowledge.
• Suggest additional items to increase sales using effective selling techniques.
• Thank the customer sincerely and invite them to return and shop with us again.
• Be a TPS brand ambassador and maintain a positive work environment.
• Support all sales efforts across channels and maintain accurate customer data.
• Merchandise products following visual guidelines and keep store clean.

Skills

Customer service

Sales

Communication

Teamwork

POS proficiency

Product knowledge

Guest service

Tools

POS Systems

Microsoft Office

Job description

Job Details

Job Location: 0132 - Columbia, MD - COLUMBIA, MD 21045

Position Type: Part Time

Salary Range: $16.00 - $16.50 Hourly

TPS Group Holdings, a family of brands including The Paper Store, Uncharted and Gifts & More, is all about transforming daily routines into joyful escapes that inspire and surprise. Our mission is to connect with every customer through carefully chosen products, immersive shopping experience, and service that goes the extra mile—creating a space that sparks joy with every visit.

Position Overview

Sales Associates are responsible for providing customers with unique shopping experience by utilizing the G.U.E.S.T. service approach. Sales Associates are responsibilities also include following company guidelines when ringing up customers at the POS, processing new products, stocking shelves, recovery of the sales floor, and cleaning throughout the store.

Key Responsibilities

Act as a TPS Champion by modeling the G.U.E.S.T. service approach, and consistently delivering World Class Service

• Greet and welcome every customer warmly and with enthusiasm
• Understand customer needs by asking open-ended questions
• Explain product features and benefits in relation to the customers’ needs by providing in-depth product knowledge
• Suggest additional items to build onto sales by utilizing effective selling techniques
• Thank the customer sincerely and invite them to return and shop with us again

Be a TPS brand ambassador

• Build customer loyalty by being friendly, attentive and respectful of customers
• Contribute to a positive work environment with respectful, ethical behavior and honest communication, always demonstrating professionalism.
• Professional presentation in attire, demeanor, appearance and compliance to company dress code
• Support all sales efforts and initiatives across all business channels in an effort to maximize company sales
• Consistently capture accurate and valid customer information at the POS
• Maintain awareness of all current promotions and process them correctly at the Point of Sale
• Enthusiastically participate in training and development as required utilizing all training resources
• Prepare incoming product for the sales floor by following instruction and guidance from supervisors
• Merchandise product following company visual guidelines and visual standards
• After comprehensive training, performing ear piercings and providing a safe, sanitary experience in accordance with state, federal and CDC guidelines. (select locations)
• Demonstrate a fundamental knowledge of computers, systems and programs relevant to the position
• Maintain store maintenance and cleanliness standards
• Complete all other tasks as directed by store management in assigned time frame
• Comply with all company policies and procedures

Job Requirements

• Previous experience in specialty retail is preferred, but not required
• Ability to work a flexible schedule to include nights, weekends, and holidays
• Ability to multitask while being attentive to customers and remaining flexible to the needs of the business
• Possess an ability to work well in a team environment
• Proficient in using Microsoft Office and POS Systems
• Ability to stand for long periods of time
• Professional conduct, demeanor and attire, in compliance with company dress code
• Ability to lift and mobilize medium to large items up to 50 lbs., while utilizing appropriate safety techniques

The Paper Store is an equal opportunity employer and considers all qualified applicants for employment without regard to race, color, national origin, religion, sex, disability, age, veteran status, or any other classification protected by state, local or federal law.

The pay range on this posting reflects what the company reasonably expects to pay for this position at this location at this time of this posting.