Sales Associate

Crate & Barrel; California (MO); On-site; USD 32,000 - 42,000; Full time

Job summary

Crate & Barrel is seeking a CB2 Sales Associate to join our team. You will be the welcoming face for customers, helping them find products and answers while keeping the sales floor tidy and ready to shop.

Under leadership, you’ll work to meet daily sales goals, learn product knowledge, and engage customers to build lasting relationships. A flexible, team-focused environment is offered with ongoing training and growth opportunities.

Qualifications

• Customer service experience preferred.
• Retail experience preferred.
• Excellent interpersonal skills and ability to build rapport.
• Ability to work in a flexible environment and adapt to change.

Responsibilities

• Support and maintain store sales and service goals as directed by leadership.
• Actively engage customers and develop long-term relationships.
• Demonstrate company standards in selling, customer service and teamwork.
• Stay informed on promotions, brand initiatives and events.
• Maintain knowledge of products and assist customers on the sales floor.
• Be a visible, positive presence on the floor and follow schedules.
• Assist leadership with stock and displays to ensure products are ready to purchase.
• Support safety, loss prevention, and store policies as directed.
• Promote teamwork and collaborate safely with all associates.
• Assist customers with product selections and processing orders/returns.

Skills

Customer service

Retail experience

Interpersonal skills

Teamwork

Problem solving

Job description

CB2 Sales Associates are at the core of our customers’ experience. Friendly, outgoing and naturally driven, you’re a fan of everything we sell. That enthusiasm brings a level of excitement to our stores that makes shopping fun—and keeps customers coming back. Under the direction and mentorship of the Leadership Team, your day is dedicated to meeting and exceeding daily sales goals, becoming an expert on our products, answering customers’ questions and keeping the salesfloor neat and ready to shop.

A day in the life as a Sales Associate…

• Support and maintain store sales and service goals and standards as communicated by the leadership team
• Actively engage customers and remain attentive to customer needs; with a focus on developing long term relationships with customers
• Possess and demonstrate company standards in selling, customer service, visual merchandising and teamwork
• Have awareness of current promotions, brand initiatives/events, store services, collaborations, and promote them to customers
• Maintain a working knowledge of current products on the sales floor and sell throughout the entire store
• Act as a visible and positive presence on the sales floor. Follow posted schedules with regard to zone assignments
• Support the company’s mission, goals, initiatives across all business channels implemented by the company, including applicable key performance indicators
• Assist the leadership team with ensuring product and displays on the sales floor are stocked appropriately and available for customers to purchase
• Maintain an awareness of loss prevention, security and safety following the guidelines provided by management or the Human Resources Department and/or as outlined in the Associate Policy Guide
• Promote a strong sense of teamwork by working together safely, effectively, respectfully and efficiently with all associate
• Assist customers with product selections and process all customer orders or returns

What you’ll bring to the table…

• Excellent interpersonal skills and ability to build rapport with customers and other associates
• General office equipment, including computer and printer, Zebra handheld devices, AS400 system, company email system, company learning management system, telephone/intercom system, copier, fax machine, SKU and tagger guns, tape machine, small hand tools, ladders, step stools, hand truck/dolly, baler, calculator, electronic two-way radio with earpiece or Theatro communication system
• Ability to work in a flexible environment, shift quickly as our business evolves, and focus on continuous learning
• Engage in, maintain and support store safety standards and training
• Demonstrate creative problem solving to maintain a solutions-oriented and teamwork focus

We’d love to hear from you if you have…

• Customer service experience preferred
• Retail experience preferred

The Company is an equal opportunity employer; applicants are considered for all positions without regard to race, color, religious creed, sex, national origin, citizenship status, age, physical or mental disability, sexual orientation, gender identity, marital, parental, veteran or military status, unfavorable military discharge, or any other status protected by applicable federal, state or local law.

The Company participates in E-Verify and will provide the federal government with your Form I-9 information to confirm that you are authorized to work in the US.

State / City Compliance: The Company will consider for employment qualified applicants with criminal history, including arrest and conviction records, in accordance with the Los Angeles Fair Chance Initiative for Hiring and the San Francisco Fair Chance Ordinance.