Sales Associate

CB2; Boston (MA); On-site; USD 20,664,000 - 27,552,000; Full time

Job summary

CB2 is seeking a Sales Associate in Boston to create a welcoming shopping experience. You will help customers with product selections, answer questions, and maintain neat, ready-to-shop displays while supporting daily sales goals across the floor.

Under leadership, you will become an expert on our products and promote promotions and services. The role emphasizes teamwork, learning, and delivering excellent service in a fast-paced retail environment.

Qualifications

• Candidate should have strong customer service experience and retail familiarity.
• Good communication and ability to learn product knowledge quickly.
• Comfort with checkout, returns and processing customer orders.

Responsibilities

• Support and maintain store sales and service goals and standards as communicated by the leadership team
• Actively engage customers and develop long term relationships
• Demonstrate company standards in selling, customer service, visual merchandising and teamwork
• Promote current promotions and brand initiatives to customers
• Maintain knowledge of current products and sell throughout the store
• Be a visible presence on the sales floor and follow schedules
• Support company initiatives and key performance indicators
• Assist with stocking products and displays for customer purchase
• Maintain awareness of loss prevention and safety guidelines
• Promote teamwork by working safely and efficiently
• Assist customers with product selections and process orders/returns

Skills

Excellent interpersonal

Rapport building

Customer service

Teamwork

Problem solving

Flexible learner

Tools

AS400 system

Zebra handheld devices

SKU and tagger guns

Printer/scanner equipment

Job description

CB2 Sales Associates are at the core of our customers’ experience. Friendly, outgoing and naturally driven, you’re a fan of everything we sell. That enthusiasm brings a level of excitement to our stores that makes shopping fun—and keeps customers coming back. Under the direction and mentorship of the Leadership Team, your day is dedicated to meeting and exceeding daily sales goals, becoming an expert on our products, answering customers’ questions and keeping the salesfloor neat and ready to shop.

A day in the life as a Sales Associate

• Support and maintain store sales and service goals and standards as communicated by the leadership team
• Actively engage customers and remain attentive to customer needs; with a focus on developing long term relationships with customers
• Possess and demonstrate company standards in selling, customer service, visual merchandising and teamwork
• Have awareness of current promotions, brand initiatives/events, store services, collaborations, and promote them to customers
• Maintain a working knowledge of current products on the sales floor and sell throughout the entire store
• Act as a visible and positive presence on the sales floor. Follow posted schedules with regard to zone assignments
• Support the company’s mission, goals, initiatives across all business channels implemented by the company, including applicable key performance indicators
• Assist the leadership team with ensuring product and displays on the sales floor are stocked appropriately and available for customers to purchase
• Maintain an awareness of loss prevention, security and safety following the guidelines provided by management or the Human Resources Department and/or as outlined in the Associate Policy Guide
• Promote a strong sense of teamwork by working together safely, effectively, respectfully and efficiently with all associate
• Assist customers with product selections and process all customer orders or returns

What you'll bring to the table

• Excellent interpersonal skills and ability to build rapport with customers and other associates
• General office equipment, including computer and printer, Zebra handheld devices, AS400 system, company email system, company learning management system, telephone/intercom system, copier, fax machine, SKU and tagger guns, tape machine, small hand tools, ladders, step stools, hand truck/dolly, baler, calculator, electronic two-way radio with earpiece or Theatro communication system
• Ability to work in a flexible environment, shift quickly as our business evolves, and focus on continuous learning
• Engage in, maintain and support store safety standards and training
• Demonstrate creative problem solving to maintain a solutions-oriented and teamwork focus

We'd love to hear from you if you have…

• Customer service experience preferred
• Retail experience preferred