Sales Associate

La-Z-Boy; Boardman Township (OH); On-site; USD 50,000 - 70,000; Full time

Job summary

La-Z-Boy Boardman Township showroom is seeking a dynamic Sales Associate to deliver exceptional customer service, promote furniture and services, and guide clients through the La-Z-Boy design process with the Designer program.

Training pay starts at $15 per hour for 2-6 weeks (base rate varies by location). After training, expected earnings range from $50,000 to $70,000+ inclusive of base, bonus, and commissions.

Qualifications

• Must possess strong sales and customer service experience.
• Familiarity with retail selling processes and product knowledge.
• Ability to communicate design concepts and recommendations effectively.

Responsibilities

• Drive store sales by selling furniture, accessories, and services.
• Promote the La-Z-Boy Design program and assist designers to hit design sales goals.
• Provide top-tier customer service and ensure a positive customer experience.
• Remain knowledgeable about product lines and selling processes to close sales.

Skills

Sales

Customer service

Visual design awareness

Communication skills

Job description

Comfort starts with our 10,000+ team members across the globe, who are transforming the power of comfort every day. Our employees have the power to change lives, in our homes, work and communities. We foster an inclusive environment while honoring a legacy built on family, where everyone can be themselves.

If you are ready to join an industry leading organization where our people are the most important asset, and innovation propels us into the future, you're ready to take your seat at La-Z-Boy Incorporated.

WE BELIEVE IN THE TRANSFORMATIONAL POWER OF COMFORT

Job Summary

Join our dynamic team and embark on a rewarding career where your ambition drives your success.

Job Description

Competitive earnings potential: includes an hourly base wage plus UNCAPPED commissions on all Sales.

Responsible for creating sales utilizing exceptional customer service and knowledge of the La-Z-Boy selling process, products and services. Strive to create long-term customer relationships that will lead to increased sales and profitability. Develop awareness of interior design through practical experience, observation and interaction with a La-Z-Boy Designer.

Training Pay: $15 per hour for 2-6 weeks (no commissions; base rate varies by location)

Average Annual Earning Potential After Training: $50,000 - $70,000+ (inclusive of base, bonus, and commission)

Key Responsibilities (other duties as assigned)

Drives Sales

• Contribute to store sales goals by selling furniture, accessories and services offered by La-Z-Boy
• Promote the Design program & assist the Designer to achieve established Design program sales goals
• Consistently execute the La-Z-Boy selling process and strive to provide a favorable experience to all customers.
• Develop and utilize sales skills and principals including approach, rapport building, needs discovery, customized portfolio presentations, answering objections, closing, follow-up, after sale service and continuing contact with all previous and potential customers
• Maximize store promotions, marketing initiatives, and grassroots programs
• Maintain strong knowledge of the features and benefits of existing and new product lines

Design Program

• Schedule professional home consultations to present customized room designs, including sample fabrics, furniture, tables and accessory recommendations as well as the benefits of a professional installation service.
• Execute and champion the Design process following the established company guidelines
• Responsible for supporting design related functions in the store

Customer Focus

• Provide the highest level of customer service to all current and future customers
• Ensure that each La-Z-Boy customer has an informative and positive experience by using good customer service skills and knowledge of products, while following the company selling process
• Effectively use Podium to ensure customer satisfaction and future follow-up
• Make sound business decisions to deliver customer satisfaction and promote team environment
• Provide support by being responsive to incoming phone calls and emails
• Assist in handling customer issues and/or complaints. Provide