Sales Associate

Hot Topic; Grand Rapids (MI); On-site; USD 30,000 - 35,000; Part time

Job summary

Hot Topic in Grand Rapids is seeking a Sales Associate who is passionate about music and pop culture to enhance the customer experience. You will provide exceptional customer service, support inventory management, and utilize your knowledge of fandom to engage with customers and merchandise products effectively.

Ideal candidates should be 16 years or older with previous retail experience, capable of teamwork, and dedicated to maintaining a vibrant shopping environment. Join us and enhance the fan's shopping journey!

Qualifications

• Previous experience working in a retail environment, preferably with music and pop culture.
• Aged 16 or older, strong customer service and sales skills.
• Ability to perform physical tasks like merchandising and packaging.

Responsibilities

• Provide a memorable shopping experience that encourages customer return.
• Maintain visual standards on the sales floor and register duties.
• Support inventory organization and store cleanliness.
• Communicate trends effectively to the management team.

Skills

Customer service

Sales skills

Product knowledge

Collaboration

Communication

Job description

Join the loudest store in the mall! We're looking for music and pop culture fanatics to help create the best experience for our customers. As a Hot Topic Sales Associate, you'll be a huge part of our success by providing the best customer service, ensuring that fellow fans can get their hands on the merch they love. You'll share your fandom knowledge, stock and replenish products, and help merchandise the store in a visually appealing way, all while being hyper-focused on the in-store experience.

What You'll Do

• Provide an amazing shopping experience that will encourage customers to return. They'll be impressed by your product knowledge, customer experience skills, and use of the Force
• Cover the sales floor zone and ensure that assigned areas are up to visual standards
• Work the register - you'll use your fandom knowledge to process sales transactions and drive add-on sales using additional benefits such as BOPIS and curbside pickup Assist with planogram changes including store map, wall, fixture, & merchandising mix
• Let your voice be heard! You'll communicate fashion & music trend information to management and respective HQ partners
• While we welcome wizards, we don't like it when spells are stolen. You'll work with Store Management to ensure there's no misuse of spells and wizardry around theft
• Support the maintenance of the mother ship; you'll help keep the stock room organized and the store tidy
• Smells like Team Spirit – you love communicating and working as a team to get the job done
• Any other activities as assigned by your Store Leader

What You'll Need

• Previous experience working in a retail environment. If you love music and pop culture, you're in the right place!
• Superpowers in providing customer service and selling
• You'll have to be at least 16 years of age to join the fandom force
• Avenger-like collaboration and communication skillsThe usual retail stuff (with or without reasonable accommodation): able to navigate your way around the store, merchandise product utilizing approved store equipment, and pack and unpack boxes of awesome merch that may weigh up to 50 pounds