Sales Associate

Guess?, LLC.; Albuquerque (NM); On-site; USD 24,000 - 34,000; Full time

Job summary

GUESS Factory Store in Albuquerque is seeking a Sales Associate to generate sales and deliver a positive customer experience. You will handle operational tasks such as housekeeping, visual presentation, and assisting customers with product information.

Ideal candidates have customer service skills and retail experience; flexibility to work evenings, weekends, and holidays is required. Physical stamina and teamwork are essential for success in this role.

Qualifications

• Customer service skills: Excellent communication and customer service abilities.
• Retail experience preferred.
• Team player with flexible schedule.
• Physical stamina to stand for long periods and lift up to 30 pounds.

Responsibilities

• Greet customers and deliver a positive shopping experience.
• Maintain store standards and visual presentation.
• Assist customers with product information and sales.
• Manage fitting room and cash wrap areas; target add-on sales.
• Meet or exceed sales per hour as directed by management.

Job description

Position Overview

The Sales Associate is responsible for sales generation and delivering a positive customer experience. The Sales Associate will also handle a variety of operational duties as assigned by the store management team (e.g., housekeeping duties, visual presentation standards, etc.).

Reports To

Store Management

Essential Functions

Customer Experience

• Greeting Customers: Greet customers immediately upon entering the store with a smile and sincere non‑business‑like greeting.
• First Impressions: Create a positive first impression for the customer through an energetic attitude and adherence to dress code.
• Store Standards: Maintain a sparkling clean and organized environment by adhering to store standards and cleanliness.
• Product Information: Provide customers with current relevant information about the product.
• Fitting Room Service: Provide quality service in the fitting rooms, follow up with customers in a timely manner, maintain cash wrap cleanliness, and attempt to add on to the sale.
• Cash Wrap Efficiency: Provide efficient service at the cash wrap, offer gift cards, maintain cash wrap cleanliness, and capture customer information in the database.
• Customer Appreciation: Sincerely thank all customers for shopping at GUESS as they exit the store.

Cooperation & Dependability

• Task Completion: Satisfactorily complete all duties as assigned by management.
• Punctuality: Be punctual and adhere to the designated work schedule.
• Teamwork: Be flexible and work well with peers and management to accomplish duties.
• Policy Adherence: Follow GUESS Policies and Procedures 100%.
• Housekeeping: Perform housekeeping duties as required.

Personal Performance

• Sales Goals: Meet or exceed the Sales per Hour (SPH) result as assigned by management.

Miscellaneous Responsibilities

• Meetings and Functions: Participate in and attend all store meetings and other related functions.
• Positive Attitude: Represent a positive attitude toward the merchandise and the company.
• Inventory Participation: Participate in all inventories.
• Additional Duties: Assume and complete other duties as assigned by store management.
• Physical Requirements: Ability to perform heavy lifting in excess of 30 pounds and stand for a minimum of eight hours during scheduled shifts.

Job Requirements

• Customer Service Skills: Excellent communication and customer service skills.
• Retail Experience: Previous retail experience preferred.
• Team Player: Ability to work well in a team‑oriented environment.
• Flexible Schedule: Ability to work flexible hours, including evenings, weekends, and holidays.
• Physical Stamina: Ability to walk, reach with hands and arms, stoop, kneel, crouch, and balance on a frequent basis.

Location

GUESS Factory
Store 7083
6600 Menaul Boulevard Northeast, Suite H-12
Albuquerque, NM 87110