Sales Assistant-SoHo Flagship

rag & bone, Inc.; New York (NY); On-site; USD 32,000 - 42,000; Full time

Job summary

rag & bone, Inc. is seeking a Sales Assistant to support the sales team and front-of-house operations. You will greet customers, maintain salesfloor standards, answer phones, and assist with client interactions to provide a best-in-class customer service experience.

You will help with floor sets, merchandising, POS transactions, alterations processes, and a strong brand embodiment to create a high-energy, fashion-forward store environment in New York.

Qualifications

• Previous experience in retail stock, logistics and/or customer service preferred.
• Ability to lift at least 30 lbs, carry, push, pull, squat, kneel, twist, turn, climb, crawl, reach and bend.
• Availability to work per the needs of the business.

Responsibilities

• Partner with Store Management to ensure positive brand representation through product, store maintenance and customer service.
• Support a best-in-class level of customer service through extensive product knowledge and operational ownership.
• Partner with the sales team to provide exemplary customer service.
• Assist with floor sets, window changes and other merchandising expectations as needed.
• Assist with POS, customer repairs, dry cleaning and alteration processes.
• Maintain a one company/one experience perspective in all customer service interactions.
• Understand and exemplify the rag & bone brand philosophy and lifestyle.
• Emulate the brand aesthetic and embody a strong sense of fashion.

Skills

Authentic

Composure

Customer Focus

Ethics and Values

Integrity and Trust

Interpersonal Savvy

Listening

Peer Relationships

Relationship with Manager/Mentor

Self-Knowledge

Drive for Results

Strategic Skills

Solution Oriented

Time Management

Job description

Position SalesAssistant

ReportsTo General Manager/StoreManager/AssistantManager/Supervisors

Overview

AsaSales Assistantyouwillsupportthe sales team and front of houseoperationalfunctions.Frontof house functions include, but are not limited to,greeting customers,maintaining salesfloor standards,answeringphones,andassisting sales team withclient interactions.Yourroleistosupportthe goal of providing abest-in-classcustomerserviceexperience.

Core Competencies

Personal andInterpersonal Skills

• Authentic
• Composure
• CustomerFocus
• EthicsandValues
• IntegrityandTrust
• InterpersonalSavvy
• Listening
• PeerRelationships
• RelationshipwithManager/Mentor
• Self-Knowledge

EnergyandDrive

• DriveforResultsStrategic Skills
• SolutionOrientedOperating Skills
• TimeManagement

Key Roles and Responsibilities

Customer and Brand Experience

• PartnerwithStore Managementtoensurepositivebrandrepresentationasportrayedthroughproduct,storemaintenance,andcustomerservice.
• Supportabest-in-classlevelofcustomerservicethroughextensiveproductknowledgeand operational ownership
• Partner withthesales teamtoprovideexemplarycustomerservice
• Assistwithfloorsets,windowchangesandothermerchandisingexpectationsas needed
• AssistwithPOS,customerrepairs,dry-cleaning,andalterationsprocesses
• Maintainaonecompany/oneexperienceperspectiveinallcustomerserviceinteractions
• Understandandexemplifytheragandbonebrandphilosophyandlifestyle
• Emulatethebrandaestheticandembodyandstrongsenseoffashion

Maintain Operational Excellence

• PolicyandProcedure
• MaintainaknowledgeandunderstandingofallPolicyandProcedure
• ITSystems
• HaveproperunderstandingofBOH/FOHITsystems
• AccuratelyprocessPointofSaletransactions
• Assist with PR requests, consignment and stylist's pulls
• Assist with client services i.e. quality guaranteed,order status, alterations, messenger
• Follow loss prevention procedures

Personal Excellence

• Consistentlyactwithinthecorevaluesofragandbone
• Appropriatelymanageconflictwithallmembersoftheteamandtakeownershipofyourcontribution to the overall team
• Contributetoapositive,fun,professional,productive,andteam-orientedstoreatmosphere
• Identifyopportunitiestosupportthe teamindeliveringbestinclasscustomerservice
• Abilitytoreceivefeedbackfrommanagementandpeers

Experience/Capabilities

• Previousexperienceinretailstock,logistics,and/orcustomerservicepreferred
• Abilitytoliftatleast30lbs,carry,push,pull,squat,kneel,twist,turn,climb,crawl,reach,and bend
• Availabilitytoworkpertheneedsofthebusiness