Sales Assistant - Host

Dunelm; Easton (MD); On-site; USD 22,091 - 27,614; Full time

Job summary

Dunelm is seeking a Sales Assistant – Host to greet customers on the shop floor, understand their needs and help them find perfect homeware items. You will be confident recommending products, upselling where appropriate, and using our POS systems at the tills to process sales efficiently.

You will also help check stock, assist with deliveries, and keep displays tidy to create a welcoming store environment that encourages customers to return.

Qualifications

• Customer-focused approach to help shoppers find what they need and create a joyful visit.
• Ability to advise on products and upsell where appropriate.
• Experience handling stock and keeping shelves presentable throughout shifts.
• Familiarity with checkout processes and tills for smooth transactions.
• Experience in a fast-paced retail environment and teamwork.

Responsibilities

• Welcome customers, understand their needs and guide them to the right products.
• Process orders for Click & Collect and Home Delivery where applicable.
• Maintain store presentation and assist with stock replenishment and price updates.
• Support colleagues across departments to ensure a seamless shopping experience.

Skills

Customer service

Upselling

Stock knowledge

Checkout skills

Retail experience

Tools

POS systems

Job description

Overview

Pay – 18+: £12.71 per hour; 16-17: £8.00 per hour. 24 hrs per week Sales Assistant – Host.

Every visit to our store is a chance to make someone’s day - and you’ll be right there to make sure it happens, from the first hello to the final thank you.

Our Sales Assistants are the foundation of our stores - a brilliant team at the heart of everything we do. With a focus on creating great experiences, they’re the first to lend a helping hand, always ready to offer support and guidance. Whether it’s finding the perfect item or offering a little inspiration, they make sure every customer leaves with exactly what they came for, and a lasting impression that brings them back time and time again.

As a host, you’ll be the first smile our customers see – and the reason they come back. You’ll be out on the shop floor, approaching customers, understanding what they’re looking for and helping them bring their vision to life. You’ll be confident recommend products, spotting opportunities to upsell, and creating those little moments of joy that make a big difference.

You’ll also be tech‑savvy, using our systems to check stock and organise home delivery, recommend online exclusives, and sort any queries with ease. Whether it’s helping someone find the perfect cushion or guiding them to something they didn’t even know they needed, you’ll make every visit feel personal.

What you’ll be doing

• You’ll be customer obsessed – always considering the impact of your actions on the customer experience and striving to deliver joyful experiences in the most effective and thoughtful way.
• You’ll consistently deliver exceptional customer service to support strong CSAT scores, ensuring every customer receives a welcoming, helpful, and memorable experience.
• You’ll be the first point of call for our customers, focused on providing exceptional customer service and offering assistance across all departments on the shop floor.
• You’ll help customers find the right products for them, offer advice where required and ensure they leave with everything they came in looking for.
• You’ll process orders for Click & Collect and Home Delivery, offering thousands more products to our customers than what’s in store.
• You’ll ensure the store is well presented and tidy throughout the day so we look our best.

Training and additional responsibilities

• Tills – Offering a friendly and efficient checkout experience. You’ll take the time to check everything’s complete and pack fragile items with care, making sure every shopper leaves feeling confident their items will arrive home safely and in perfect condition.
• Shop Floor – Helping shoppers find exactly what they’re looking for – and maybe even something they didn’t know they needed. You’ll offer friendly, knowledgeable support that leaves a lasting impression, building loyalty through genuine service and a real passion for our products and people.
• Stock & Delivery – A hands‑on role that involves some heavy lifting and plenty of variety. While you’ll be taking in deliveries, checking stock, and replenishing the shop floor, this isn’t just a backroom job – it’s customer‑facing too. You’ll keep displays looking their best, update pricing and recover the store after busy periods, all while staying tuned in to what shoppers need and making sure everything’s easy to find, well‑presented, and ready to go.

What we’ll look for in you

• You are customer obsessed – you put customers first in every interaction.
• You are confident in offering assistance across a wide range of homeware items, such as bedding, curtains, homeware and cookware.
• You are friendly and pro‑active, approaching customers to deliver exceptional customer service.
• You’ll enjoy contributing to a welcoming environment that feels like home, for our colleagues and our customers.
• You’ll bring your sociable nature and enthusiasm to a fast‑paced retail environment, where your energy and passion help create lasting impressions and meaningful moments for everyone who visits us.
• You’ll support your colleagues across the store and work together to create a smooth, enjoyable experience for everyone, ensuring everything runs efficiently and with the customer in mind at every step.

We’re not after a carbon copy of anyone else. We want people who bring something new to the table – different perspectives, fresh ideas, and a shared love of making our stores feel like home.