Sales Assistant, 57th Street Flagship Boutique

CHANEL; New York (NY); On-site; USD 34,000 - 43,000; Full time

Benefits offered by this job

Wellbeing resources

Parental leave & fertility support

Generous paid time off

401K and other incentives

Commuter transit & parking

Healthcare offerings

Job summary

CHANEL is seeking a Sales Assistant to deliver exceptional client service and support the boutique team. You will engage with clients, assist Fashion Advisors, and help maintain seamless store operations across touchpoints.

The role emphasizes teamwork, strong communication, and a passion for CHANEL's brand and client experience. A flexible schedule including late nights, weekends, and holidays is required.

Qualifications

• Previous retail or boutique experience is preferred.
• Ability to deliver personalized service in a fast-paced environment.
• Strong communication and interpersonal skills.

Responsibilities

• Deliver exceptional customer service inspired by CHANEL's service mantra and provide attentive, personalized service.
• Welcome clients and assist with hosting duties while moving through the boutique.
• Support Fashion Advisors with packaging and presentation of purchases.
• Assist in pulling product from stockroom and setting up fitting rooms for clients.
• Coordinate store-to-store transfers to fulfill client requests.
• Log alterations in ACET during fittings to support the client experience.

Skills

Customer service

Team collaboration

Excellent communication

Guest greeting

Product knowledge

Job description

Sales Assistant

At CHANEL, we are focused on creating an inclusive culture that nurtures personal growth, contributing to collective progress. We believe the uniqueness of each individual increases the diversity, complementarity, and effectiveness of our teams. We strongly encourage your application, as we value the perspective, experience, and potential you could bring to CHANEL.

About the r ole:

We are seeking a dedicated Sales Assistant who is passionate about delivering exceptional service and supporting all activities within the Boutique. As a versatile and multi-functional team member, the Sales Assistant plays a pivotal role in our success. In this position, you will collaborate closely with Fashion Advisors and the sales team to maximize client engagement and ensure a seamless client experience across every touchpoint.

What Impact You Can Create at CHANEL:

• Deliver exceptional customer service inspired by CHANEL's service mantra , creating a hospitable and seamless client experience and providing attentive, personalized service at every opportunity
• W armly welcoming and greeting all clients and assisting with hosting duties while standing and/or walking through various areas of the boutique
• Be the ultimate brand ambassador by providing continuous sales and service support to both clients and team members
• Assist and support Fashion Advisors with packaging and presentation of client purchases
• Assist Fashion Advisors in pulling and running product from the stockroom to the boutique floor and setting up fitting rooms for clients
• Support Fashion Advisors in sourcing products from other locations through store-to-store transfers to fulfill client requests
• Log RTW alterations in ACET during fittings to support the client experience through seamless delivery of CHANEL's perfect fit service and ensure accurate data capture to support strategic planning

You Are Energized By:

• Providing the highest standards of service
• Building collaborative partnerships and relationships in a team-focused environment
• Fostering a meaningful client experience centered around inclusion and connection
• Your curiosity to continuously learn and grow

What You Will Bring to The Team:

• Ability to thrive in a team environment and work collaboratively
• Understanding of, and passion for client experience
• Excellent communication skills
• Foreign language skills are preferred but not required
• Passion for the House of CHANEL, its history, product offerings, and commitment to social and cultural initiatives
• Curiosity and desire to learn and grow professionally within the world of CHANEL

Position Logistics:

Minimum 1 year of related experience

Able to lift 20 lbs. , walk and/or stand for extended periods of time on a regular basis

Must have flexible schedule with the ability to work late nights, weekends, and some holidays

Front of House Fashion: Full-time in-store and in-person presence required to support client sales and client service deliver elevated client service to drive business results

*Chanel, Inc. reserves the right to edit, change, or make exceptions on designations where circumstances where deemed appropriate .

What skills you will learn:

(This is best leveraged for internal job posting to best attract internal talents)

• Exposure to multiple boutique business functions and categories
• Growth in additional business and functional areas of the retail business
• Opportunity to collaborate and succeed as a team with colleagues and cross-functionally
• Further grow and develop your skill set with thoughtful career development workshops and self-directed learning modules

Compensation:

The anticipated hourly rate range for this position is $25.50/ hour through $31.00/ Hour Base salary is one component of the total compensation for this position. Other components [may/will] include additional compensation, benefits, and perks .

Benefits and Perks:

• Wellbeing resources include dedicated paid time off for wellbeing (Wellbeing Days in Retail) and a Wellbeing fund
• Family and care giving benefits ( inclusive of parental leave, fertility support, Milk Stork, and Care.com Membership)
• Generous paid time off policies to include vacation, holiday, sick and volunteer days
• 401K and other incentives
• Robust healthcare offerings; medical, dental, vision, MDLIVE (virtual care), One Medical, Flexible Spending Accounts (Health Care & Dependent Care), Health Savings Account and Employee Assistance Program
• Life insurance, Accidental Death & Dismemberment, Short Term Disability, Long Term Disability, Health Advocate, International Business Travel Accident & Medical, and Commuter Transit & Parking

ONLY FOR INTERNAL POSTING AS NEEDED:

This role is considered critical in terms of skills, capabilities and preparedness needed. Hence, this is a role that has been discussed throughout regular cycles of people development and succession planning discussions. As a result, a few candidates are likely in discussions and advancing through