Sales Assistant

Michael Kors; Newark (DE); On-site; USD 17,000 - 22,000; Full time

Job summary

Capri Holdings Limited in the United States seeks a friendly Sales Assistant to support the sales team and uphold our customer service promise in a fast-paced luxury retail environment.

You will replenish stock, assist with floor moves, handle POS transactions, greet customers, and work with colleagues to deliver a seamless shopping experience. This role focuses on service excellence and organized store operations.

Responsibilities

• Replenish merchandise on the sales floor.
• Perform stock checks for customers and in support of sales associates.
• Assist with merchandise floor moves and other visual tasks.
• Process POS transactions accurately and efficiently.
• Comply with all sales related policies and procedures.
• Greet each customer in a warm and friendly manner.
• Interact with customers as they enter the store.
• Respond to customer’s questions quickly and accurately.
• Determine customer’s needs and direct them to the appropriate sales associate.
• Assist the sales associates in resolving all client problems and complaints as needed.
• Work with stock and sales associates effectively to ensure a fast and seamless customer experience in the fitting rooms.
• Provide the highest level of customer service to each customer.
• Keep sales floor and merchandise neat, organized and stocked.
• Unpack, hang/fold merchandise, and secure security tags when needed.
• Maintain the sales floor, fitting rooms, cash wrap; processes and run go-backs.
• Adhere to work schedule, inclusive of time and attendance.
• Comply with all Point-of-Sale policies and procedures.

Job description

Michael Kors is always interested in hearing from talented, globally-minded individuals with a passion for fashion.If you enjoy working in a creative, fast-paced environment, then we would love to hear from you!—JOB PROFILE: SALES ASSISTANTREPORTS TO: Management TeamDIVSION: RetailMAIN JOB OBJECTIVETo support the sales team and deliver the customer service promise by creating an organized and pleasant shopping environment for the customers.SALES SUPPORTESSENTIAL JOB RESPONSIBILITIES• Replenish merchandise on the sales floor• Perform stock checks for customers and in support of sales associates• Assist with merchandise floor moves and other visual tasks• Process POS transactions accurately and efficiently• Comply with all sales related policies and proceduresCUSTOMER SERVICE• Greet each customer in a warm and friendly manner• Interact with customers as they enter the store• Respond to customer’s questions quickly and accurately• Determine customer’s needs and direct them to the appropriate sales associate• Assist the sales associates in resolving all client problems and complaints as needed• Work with stock and sales associates effectively to ensure a fast and seamless customer experience in the fitting rooms• Provide the highest level of customer service to each customerOPERATIONS• Keep sales floor and merchandise neat, organized and stocked• Unpack, hang/fold merchandise, and secure security tags when needed• Maintain the sales floor, fitting rooms, cash wrap; processes and run go-backs• Adhere to work schedule, inclusive of time and attendance• Comply with all Point-of-Sale policies and procedures—The Company is an equal employment opportunity employer. The Company’s policy is not to unlawfully discriminate against any applicant or employee on the basis of race, color, sex, sexual orientation, gender identity, religion, national origin, age, military status, disability, genetic information or any other consideration made unlawful by applicable federal, state, or local laws. The Company also prohibits harassment of applicants and employees based on any of these protected categories.—At Capri Holdings Limited, we are committed to providing a fair and accessible recruitment process. If you require a reasonable accommodation for the interview or application process, please contact our Talent Acquisition team at [e-mail].