Sales Assistant

SYSCO; Maryland; On-site; USD 35,000 - 55,000; Full time

Job summary

SYSCO is seeking a Sales Assistant to strengthen customer relationships and deliver exceptional service. You will be a trusted liaison between Customer Service and leadership, resolving escalations and guiding the team to top performance.

You will lead by example, provide day-to-day support, and help ensure satisfaction and repeat business across our customer base. This role requires strong communication, organization, and problem solving in a fast-paced environment.

Qualifications

• High school diploma or equivalent.
• 3 years in a Customer Service function
• Customer centric and Internet savvy
• Strong MS Office skills.

Responsibilities

• Proactively communicate to all internal and external related parties to exceed customer’s expectations.
• Demonstrates ownership of customer requests with follow through, documentation and complete resolution.
• Able to handle more complex and escalated customer issues with excellence.
• Facilitates training and development of new team members, including day‑to‑day support and motivation for all team members.
• Completes timely reporting and training tracking records to leadership along with recommendations.
• Communicates opportunities and/or issues concerning employees or departmental topics timely to leadership.
• Remain current with product knowledge by attending vendor meetings/training and participating in provided training/education.
• Proactively identify and communicate areas of department, training and process improvements needed and for areas of company growth.
• Manage time effectively, meet personal and goals and work effectively with other members of the distribution team.
• Report any system or product inaccuracies.
• Follow company policies and procedures.
• Performs additional duties as assigned.

Skills

Professionalism

Time management

Multitasking

Communication

Teamwork

Written communication

Ethics

Independent work

Customer interaction

Problem solving

Education

High school diploma or equivalent

Tools

MS Office

Salesforce

Job description

POSITION SUMMARY:

The Sales Assistant plays a key role in elevating our customer experience. In this dynamic role, they will build strong, lasting relationships with customers—ensuring exceptional service, satisfaction, and repeat business. Acting as a trusted liaison between Customer Service and leadership, they’ll help resolve escalations and provide high‑level support when complex issues arise.

They will also be a daily resource for the team - offering guidance, training, and encouragement to help drive top‑tier performance. Above all, this person will lead by example, serving as a positive role model that others are inspired to follow

Qualifications:

• High school diploma or equivalent
• 3 years in a Customer Service function
• Customer centric and Internet savvy
• Strong MS Office skills

Preferred Qualifications:

• Restaurant supply/commercial food service experience
• Call Center experience
• Salesforce experience
• 1 year Supplies on the Fly Customer Service experience with proven positive results.
• Training experience

Responsibilities:

• Proactively communicate to all internal and external related parties to exceed customer’s expectations.
• Demonstrates ownership of customer requests with follow through, documentation and complete resolution.
• Able to handle more complex and escalated customer issues with excellence.
• Facilitates training and development of new team members, including day‑to‑day support and motivation for all team members.
• Completes timely reporting and training tracking records to leadership along with recommendations.
• Communicates opportunities and/or issues concerning employees or departmental topics timely to leadership.
• Remain current with product knowledge by attending vendor meetings/training and participating in provided training/education.
• Proactively identify and communicate areas of department, training and process improvements needed and for areas of company growth.
• Manage time effectively, meet personal and goals and work effectively with other members of the distribution team.
• Report any system or product inaccuracies.
• Follow company policies and procedures.
• Performs additional duties as assigned.

Professional Skills:

• Emulates professionalism for others to model.
• Superior time‑management skills.
• Ability to multi‑task and stay focused on critical objectives.
• A positive, can‑do attitude is a must.
• Able to work in a fast paced, closely integrated team in which customer delight, communication, teamwork and flexibility are essential.
• Ability to write short correspondence.
• Ability to accurately spell & ability to speak and write English in a clear, understandable manner.
• Ability to accurately follow detailed procedures and processes.
• Ability to work with a diverse group of people.
• Ability to work comfortably under pressure.
• Ability to work independently and with a group on various on‑going projects simultaneously.
• Must be able to perform basic arithmetic calculations (e.g., addition, subtraction, multiplication, division, and percentage functions.)
• Ability to concentrate for extended periods of time.
• Excellent oral and written communication skills.
• Ability to plan and organize time and projects efficiently.
• Excellent critical thinking and problem solving skills
• Ability to exchange and furnish information requiring detailed explanations and maintain active discussions with customers and other work groups.
• Ability to act in an ethical, honest and professional manner at all times.
• Desire to work independently as well as in a team environment.
• Maintain discretion with all company information regarding customers, pricing, products, and procedures.

Physical Demands:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.

• Must be able to sit for prolonged periods of time.
• Must be able to bend, reach and stoop occasionally to reach file cabinets, boxes, etc.
• Must be able to look at a computer screen for prolonged periods of time and type.
• Requires the ability to read written instructions, reports and other documentation.
• The employee must occasionally lift, carry and/or move up to 30 pounds.
• Specific vision abilities required by this job include close vision, color vision, peripheral vision, depth perception, and the ability to adjust focus.
• The employee frequently is required to talk or hear.
• The noise level in the work environment is usually light to moderate.

#LI-EJ1