Sales Assistant

MBK Senior Living; Klamath Falls (OR); On-site; USD 30,000 - 34,000; Full time

Benefits offered by this job

Medical, Dental, Vision

401k matching up to 4%

Education loan assistance

Team member discounts

Health and Wellness resources

Job summary

MBK Senior Living is seeking a Sales Assistant to support the Director of Sales by handling inquiries, scheduling tours, and advancing leads through the pipeline. You will document interactions in the CRM, ensure timely follow-ups, and assist with admissions paperwork in line with the MBK Way.

The role requires strong communication, organizational skills, and a commitment to hospitality excellence in a team-driven environment. Hours are typical business days with potential training transitions.

Qualifications

• High school diploma or equivalent required; Bachelor’s degree preferred.
• 1+ years of related sales/lead generation experience in senior living or a similar industry preferred.

Responsibilities

• Assist the Director of Sales with managing all sales inquiries, including responding to prospects, scheduling and conducting tours, and advancing leads through the sales process.
• Enter all prospect interactions, activities, and notes into the CRM accurately and in real time, supporting data integrity and follow-up consistency.
• Serve as a point of contact for prospects and families, ensuring timely communication and a positive customer experience.
• Attend daily stand-up meetings in the Director’s absence and perform administrative support to Sales and Marketing functions.
• Prepare and process admission paperwork in alignment with MBK’s Moving in The MBK Way process.

Skills

MS Office

CRM system use

Communication skills

Time management

Organizational skills

Team collaboration

Education

High school diploma or equivalent

Bachelor’s degree preferred

Tools

CRM

Microsoft Office

Job description

At MBK Senior Living, we're committed to putting people first – our residents and team members. Exceeding expectations and enriching lives drives our day-to-day. And it's all powered by Yoi Shigoto, a Japanese concept that translates to "good, quality work." It's more than a mantra. It's part of our company-wide commitment to build trust, set high standards, and develop potential in ourselves and others!

Whether You're Looking For a Flexible, Part-time Job Or The Pathway To a Lasting Career, You'll Find It Here At MBK Senior Living–and a Whole Lot More! When You Join The MBK Senior Living Team, You'll Enjoy

• Impacting lives and building lasting relationships
• Executing exceptional signature programs in dining, fitness, wellness, and care
• A supportive community team that encourages personal and professional growth and celebrates your

success

• A fun-filled, energetic environment that's centered in hospitality and high-quality service
• Competitive salaries
• Professional development, training, and personal coaching through our Mentor, Buddy, and Executive

Director in Training Programs

• Education loan assistance & scholarships
• Financial and legal services
• Team Member discounts
• Health and Wellness resources

Full-time Benefits Include

• Rich benefits package including Medical, Dental, Vision and 401k matching up to 4%
• Childcare and eldercare assistance
• Flexible spending accounts

Job Description

Schedule: Monday through Friday

Hours: 8:30 am –5:00 pm (Full Time, 40/hrs)

During the 90‑day training period, the schedule is subject to change upon successful completion of training.

Duties & Responsibilities

• Assist the Director of Sales with managing all sales inquiries, including responding to prospects, scheduling and conducting tours, and advancing leads through the sales process.
• Enter all prospect interactions, activities, and notes into the CRM accurately and in real time, supporting data integrity and follow-up consistency.
• Serve as a point of contact for prospects and families as directed, ensuring timely communication and a positive customer experience.
• In the absence of the Director of Sales, attend daily stand-up and other meetings as requested.
• Provide administrative support to the Sales and Marketing function, including initiating admission paperwork for new customers in alignment with the Moving in The MBK Way process.
• Maintain appropriate inventory of sales collateral and assist with ordering materials as needed.
• Assist with preparation and logistics for community events and sales activities, as directed.
• Represent the community in a friendly, professional, and welcoming manner to residents, families, team members, and visitors.
• Promote a spirit of teamwork, collaboration, and service in alignment with the MBK mission, principles, and core values.
• Conduct daily walk through of all high-traffic areas and model apartments, ensuring that community presentation standards are in place.
• Maintain a safe and secure environment for staff, residents, and guests in accordance with established safety standards, policies, and procedures.
• Understand and comply with Federal, State, and local regulations, as well as company policies and procedures.
• Perform other duties or special projects as assigned or directed by the Director of Sales and Executive Director.

Education Requirements

• High school diploma or equivalent required.
• Bachelor’s degree preferred.

Experience Requirements (in Years)

• 1+ years of prior related work experience in a similar role within a similar industry is essential.
• Senior living industry experience preferred but not required.

Required Competencies/Licenses/Certifications

• Proficient in Microsoft Office Suite (Word, Excel, Outlook, etc.), and standard office equipment.
• Ability to accurately use CRM systems for tracking leads and sales activities.
• Must successfully pass all required background clearances and complete a health screening, including a negative TB test results within the last 6 months (or within 7 days of employment).
• Strong written and verbal communication skills; able to speak, write and read in English clearly and professionally.
• Basic math skills to support reporting, tours, and move-in tracking.
• Ability to work independently, exercise sound judgment, and remain calm in stressful or emergency situations.
• Highly organized with strong time management, planning, and critical-thinking skills.
• Professional, tactful, and respectful in all interactions; able to present a positive and professional image at all times.

Physical Demands & Work Environment

• Ability to perform physical job requirements including standing, walking, bending, kneeling, squatting, reaching overhead, pushing, pulling, and repetitive motion.
• Ability to sit and work at a computer for extended periods.
• Able to move intermittently throughout the workday within in the community.
• Must have a reliable method of transportation to attend networking and sales events.
• Ability to lift and carry up to 30 pounds and assist with pushing or moving items as needed.
• Ability to assist residents with physical movement during routine transfers or emergency situations, as required.

Pay Rate: $22 DOE

Inspiring people, creating experiences, and supporting goals are just a few ways MBK Senior Living creates a positive work environment. It's how we support our team members, serve our residents, and achieve our pursuit – to be the senior living provider of choice in each market we serve.

MBK Senior Living has pursued this goal for more than 30 years. Currently, the company owns and operates 35 Independent Living, Assisted Living, and Memory Care services in senior living communities throughout the Western United States. We’re proud to have been ranked among the Top 50 "Best Workplaces in Aging Services" by Fortune magazine and certified as a “Great Place to Work” by the Great Place to Work Institute since 2017.

MBK is an equal opportunity employer.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, disability, age, sexual orientation, gender identity, national origin, veteran status, genetic information, or other protected reason.

Our company is committed to providing access, equal opportunity and reasonable accommodation for qualifying individuals in employment, its services, programs, and activities. To request reasonable accommodation, contact [e-mail].

Regulatory Disclosures for Senior Living Communities with Medicaid Residents:

An “Excluded Party” is a person that the federal or state government found not eligible to provide care and services in a facility that receives Medicare or Medicaid funding. If employed at one of our senior living communities that receives Medicare or Medicaid funding, team members must not be considered an “Excluded Party” as defined by the U.S. Department of Health and Human Services, any state Medicaid Programs, and any additional federal and state government contract programs. If, as a team member, you learn that you are an Excluded Party at any time, you must present your Excluded Party notice letter to your supervisor immediately.

Other Regulatory Requirements:

If employed at one of our senior living communities, team members must continually comply with certain laws and regulations that impact the company, including, but not limited to, as applicable, state licensing regulations, the Health Insurance Portability and Accountability Act of 1996 (HIPAA), Resident Rights as defined by the U.S. Department of Health and Human Services, and any other federal or state laws relating to team members’ professional licenses.

HIPAA Disclosure

All Team Members prior to commencing employment and once employed must not be considered an “Excluded Party” as defined by the Medicare and state Medicaid Programs as well as other federal and state government contract programs. If as an associate you learn you are an Excluded Party, you must present your Excluded Party notice letter to your supervisor immediately. An Excluded Party is a person that the federal or state government found not eligible to provide care and services in a Community that receives Medicare or Medicaid funding. In addition, at all times, during your employment, all associates must be in compliance with certain laws and regulations that affect the company, including but not limited to Resident Rights, HIPAA, State licensing regulations, and those laws relating you an associates’ professional license.