Sales and Support Representative

Aventon; Brea (CA); On-site; USD 42,000 - 62,000; Full time

Benefits offered by this job

Medical

Vision

Dental

401K retirement plan

Vacation, Sick Leave & Personal Day

Training and Development

Career Opportunity

Employee Discount on Bikes

Job summary

Aventon is seeking a Sales and Support Rep to work with partner bike shops, guiding them through sales and warranty processes, entering orders, and handling returns.

You will build and maintain partner relationships, ensure timely fulfillment, and provide exceptional customer support to help grow Aventon’s retail partnerships.

Qualifications

• Experience in sales or retail customer service is preferred.
• Knowledge of e-bikes is preferred.
• Internet-savvy and comfortable with office applications.

Responsibilities

• Learn the Aventon brand product line and proactively reach out to partners to sell our products
• Establish new partnerships with onboarded shops; maintain assigned partner relationships
• Enter sales orders; track progress to ensure timely fulfillment and delivery
• Understand and anticipate the needs of our retail partners, proactively reach out to assigned shops to maximize their experience and our revenue
• Work closely with Field Sales Reps to delight partner
• Provide support for shipping and warranty inquiries
• Generate revenue to meet goals on a monthly, quarterly, and annual basis
• Bring feedback from our customers to our leadership team; assist in the continuous improvement process within the B2B Support and Sales departments.

Skills

Sales experience

Retail customer service

E-bikes knowledge

Office apps

Self-starter

Written communication

Verbal communication

Follow-through

Problem-solving

Can-do attitude

Tools

PC/Mac

Word processors

Spreadsheets

Job description

About Aventon

Aventon is an electric bicycle company that is passionate about creating high-quality, stylish, and affordable ebikes. We believe that e-bikes have the potential to revolutionize transportation and make it more accessible for everyone. Aventon is committed to providing our customers with the best possible riding experience, and we are always looking for ways to improve our products and services.

We don’t just sell ebikes; we enable everyday adventures and innovation. We need a visionary who is as comfortable in a technical product teardown as they are in a high-level creative brainstorm. This is one of the most exciting roles at Aventon.

Position Summary

The Sales and Support Rep works under the direction of the Sales Manager and provides best-in-class experience to our partner bike shops. In this role, you will guide partners through the sales and warranty process, enter orders from shops, and handle returns and exchanges.

Ideal Candidate

The ideal candidate for this role is a self-started and highly motivated. You have experience with sales and are comfortable advocating for the company and its products. You are passionate about mobility and can relay that passion to our partners in telling them why our brand is the best in the industry.

Responsibilities

• Learn the Aventon brand product line and proactively reach out to partners to sell our products
• Establish new partnerships with onboarded shops; maintain assigned partner relationships
• Enter sales orders; track progress to ensure timely fulfillment and delivery
• Understand and anticipate the needs of our retail partners, proactively reach out to assigned shops in order to maximize their experience and our revenue
• Work closely with Field Sales Reps to delight partner
• Provide support for shipping and warranty inquiries
• Generate revenue to meet goals on a monthly, quarterly, and annual basis
• Bring feedback from our customers to our leadership team; assist in the continuous improvement process within the B2B Support and Sales departments.

Qualifications & Skills

• Experience in sales or retail customer service experience is highly preferred.
• Knowledge of e-bikes is highly preferred.
• Internet-savvy and comfortable with office applications (PC/Mac, word processor, spreadsheet, web browsers, mobile devices).
• Motivated self-starter who will be pro-active in finding new partners, growing the team, and generating revenue for the company.
• Excellent written communication skills with attention to detail (spelling, grammar) a must.
• Excellent verbal communication, ample time will be spent on the phone with customers.
• Demonstrate follow-through and getting things done.
• “Can do” attitude and problem-solving skills.

Personal Attributes

• DATA DRIVEN – you thrive on data and use it to guide your decision-making, recommendations, and priorities.
• NIMBLE – you can work in ambiguity and are committed to helping Aventon level up. You can shift perspectives, priorities, and deadlines.
• RESILIENT – you don’t shy away from a challenge and take every opportunity to learn and grow. You’re accountable, can admit when you’re wrong, and can come back to the table after a hard day to keep working toward our desired future.
• SOLUTIONS ORIENTED / SOLUTIONIZED – you can identify the problem and find a solution for it. You strive for continuous improvement and aren’t afraid to speak up about what is working, and what isn’t.
• ENGAGED – you love the work, love the product, and believe in the mission. If you don’t connect with something about Aventon, this probably isn’t the place for you.

Benefits

• Medical, Vision and Dental
• Life Benefits
• Life & Supplement Life
• 401K retirement plan
• Vacation, Sick Leave & Personal Day
• Training and Development
• Career Opportunity!
• Employee Discount on Bikes and Accessories

EQUAL EMPLOYMENT OPPORTUNITY

Ride Aventon, Inc. ("the Company" or "Aventon") is proud to be an Equal Opportunity employer. We do not discriminate based upon race, religion, color, national origin, sex (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender, gender identity, gender expression, transgender status, sexual stereotypes, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics. We also consider qualified applicants with criminal histories, consistent with applicable federal, state and local law. Aventon is committed to providing reasonable accommodations for candidates with disabilities in our recruiting process. If you need any assistance or accommodations due to a disability, please email our Human Resources at [e-mail].

This job description may not be inclusive of all assigned duties, responsibilities, or aspects of the job described, and may be amended at any time at the sole discretion of the Employer.