Sales and Service Technician I

Frontier Communications; Shickshinny, Town of Ramapo (Luzerne County, NY); On-site; USD 10,000 - 60,000; Full time

Job summary

An established industry player is seeking a dedicated Sales and Service Technician to enhance customer satisfaction by installing and maintaining essential communication equipment. This role involves hands-on work with copper and fiber optic cables, ensuring seamless connectivity for both residential and business clients. You'll be responsible for troubleshooting, performing repairs, and effectively communicating with customers about services and products. Join a forward-thinking company committed to building a better connected future, where your skills will directly impact the community and contribute to innovative solutions.

Qualifications

• 3+ years of experience in outside plant work, including line work and cable splicing.
• Familiarity with communication systems and basic PC troubleshooting.

Responsibilities

• Install and maintain voice/data services for residential and business customers.
• Perform splicing and troubleshooting on copper and fiber cables.

Skills

Cable Splicing

Customer Service

Communication Systems

Basic PC Troubleshooting

Time Management

Education

High School Diploma

Post-secondary Training in Electronics

Tools

Electronic Test Equipment

Hand Tools

Job description

Sales and Service Technician I

Job ID: SALES012472

Job Title: Sales and Service Technician I

Location: 67 S MAIN STREET, SHICKSHINNY, PA 18655

Union: CWA 13571 - CBA 322

Hiring Manager: James Flanagan

# of Openings: 1

Internal Posting Dates: 2/5/25 - 2/14/25

Wage Range: $17.80 - $34.03 per hour

Summary

To service customers' needs by installing, maintaining, and operating equipment (including copper and fiber optic cable, multi-line systems, HSI, vehicles used in the construction and splicing of outside plant facilities, and any/all new residential/business products) within the communications network, up to and including the customer (residential and business) premises.

Essential Duties and Responsibilities

1. Place poles, cable, buried plant (cable, fiber, pedestals, ground rods, etc.) and all associated equipment and service drops (aerial/buried).
2. Use electronic test equipment during installation and maintenance as warranted.
3. Work on Centrex and small business systems, circuits, complex wiring, and software.
4. Install and maintain voice/data services for customers inside and outside the operating territory, adhering to customer and PUC standards.
5. Perform splicing, troubleshoot trouble tickets, and conduct maintenance and repairs on copper and fiber cables in various environments.
6. Use hand tools at ground level and aloft on ladders, poles, and buckets.
7. Read and interpret service orders, trouble tickets, circuit diagrams, and schematics.
8. Learn the installation and operation of new and existing equipment.
9. Provide information to complete jobs, trouble tickets, and service orders; coordinate with departments as needed.
10. Understand and communicate the company's products and services effectively to customers.
11. Support the promotion of company products and services.
12. Assist other departments and contractors as needed.
13. Comply with vehicle usage policies and maintain equipment.
14. Report vehicle issues and schedule repairs.
15. Review services with customers, ensuring understanding and agreement, and present product/service options.
16. Report incidents, injuries, or property damage.
17. Follow safety and security procedures and perform inspections.
18. Stay informed about local market activities.
19. Perform other duties as assigned to meet departmental goals.

Minimum Qualification Requirements

1. At least 3 years of outside plant experience, including line work, cable splicing, and station installation.
2. High School diploma or equivalent.
3. Experience with communication systems such as dial tone and modems.
4. Familiarity with internet browsers and basic PC troubleshooting skills.
5. Ability to learn company systems and assist with product installation and repair.

Basic Knowledge of

• HSI or broadband connectivity
• Networking, DNS, E-mail delivery, IP networking
• PC hardware

Additional Requirements

• Effective communication and interpersonal skills.
• Ability to work independently and in teams.
• Time management skills.
• Valid driver's license; CDL may be required.
• Pole climbing certification or ability to obtain it.

Physical Requirements

• Work aloft on ladders, buckets, and poles.
• Work in confined and outdoor environments, including extreme weather.
• Ability to differentiate colors and alarm lights.
• Lift and carry heavy equipment, work extended hours, and be available for call-outs.
• Weight restrictions apply per company policy.

Desired Qualifications

• Residence within 35 miles of the work location preferred.
• Post-secondary training in electronics, data, or telecommunications preferred.

We are committed to diversity and equal opportunity. We encourage all qualified candidates to apply and help us #BuildGigabitAmerica.