Sales and Service Technician

Firestone Complete Auto Care; Wilkes-Barre (Luzerne County); Hybrid; USD 10,000 - 60,000; Full time

Job summary

An established industry player is seeking a motivated Sales and Service Technician to join their dynamic team. This hybrid role offers a pathway for career growth, where you'll engage with customers, recommend services, and perform essential vehicle maintenance tasks. With a commitment to employee development and a supportive work environment, this position is ideal for those looking to advance in the automotive service field. Enjoy a range of benefits including medical coverage from day one, flexible scheduling, and opportunities for professional growth. If you're passionate about customer service and automotive care, this role is perfect for you.

Benefits

Medical, Dental, Vision starting day 1

Paid vacation and holidays

On-the-job training and ASE certifications

Flexible schedule

401(k) match

On-demand pay available

Qualifications

• Customer service and sales experience is essential.
• Ability to learn vehicle service tasks and operate store systems.

Responsibilities

• Assess customer needs and recommend products/services.
• Perform basic vehicle services and ensure customer satisfaction.

Skills

Customer service

Sales

Basic vehicle service tasks

Issue resolution

Education

High School Diploma or equivalent

2-year degree or equivalent training/certification

Job description

Join to apply for the Sales and Service Technician role at Firestone Complete Auto Care.

6 days ago Be among the first 25 applicants.

Get AI-powered advice on this job and more exclusive features.

Company Overview

Bridgestone Retail Operations (BSRO) is part of Bridgestone Americas and employs over 22,000 teammates in North America. BSRO operates more than 2,200 company-owned stores, including Firestone Complete Auto Care, Tires Plus, and Wheel Works locations. With locations across North America and more than $3 billion in tire and auto service sales, Bridgestone Retail Operations is the right place to build a career.

We believe people can only provide superior service and quality when they are supported and can bring their whole self to work. We are committed to diversity, inclusion, and supporting our teammates' growth and well-being.

Job Category

Retail

Position Summary

The retail Sales and Service Technician (SST) is a hybrid role serving as a pipeline for career growth. Responsibilities include assessing customer needs, recommending products/services, performing basic vehicle services, and ensuring customer satisfaction. Successful individuals will learn all aspects of store operations and flex between customer service and vehicle service tasks.

Pay Range: $14.73 - $22.04

Responsibilities

• Customer service, sales, issue resolution - 75%
• Basic vehicle service tasks (oil, tires, fluids) - 25%
• Store operations, opening/closing, inventory, displays as needed

Growth and Career Development

• Assist Manager or act as Manager-On-Duty in certain circumstances
• Learn all store operations and flex between front/back shop tasks

Minimum Qualifications

• High School Diploma or equivalent
• Valid automobile driver's license
• Customer service and growth mindset
• Ability to learn vehicle service tasks and operate store systems

Preferred Qualifications

• 2-year degree or equivalent training/certification
• Previous retail sales experience
• Automotive experience a plus
• Management/supervisory experience a plus

Benefits

• Medical, Dental, Vision starting day 1
• Paid vacation and holidays
• On-the-job training and ASE certifications
• Flexible schedule
• 401(k) match
• On-demand pay available

Our Values

• Professional development
• Community involvement
• Integrity & teamwork

What We Offer

Supportive onboarding, growth opportunities, CSR activities, diverse environment, work/life balance, and more to help you succeed and grow within Bridgestone.