Sales and Service Technician

Bridgestone Americas; Rapid City (SD); On-site; USD 19,837 - 29,632; Full time

Benefits offered by this job

Medical, Dental and Vision from day one

On-the-job training

Flexible work schedule

401(k) match

Job summary

Bridgestone Americas is seeking a Retail Sales and Service Technician to join their team in Rapid City, South Dakota. This hybrid role focuses on customer service and basic vehicle services, offering an opportunity for future career growth within the company.

Successful candidates will assist customers, perform entry-level tasks, and learn store operations. Comprehensive benefits include medical coverage from day one, paid vacation, and career development resources.

Qualifications

• High School Diploma or equivalent is necessary.
• Valid automobile driver’s license is required.
• Must have a customer service and career growth mindset.

Responsibilities

• Serve the customer by assessing needs and recommending products.
• Perform entry-level vehicle services like oil and tire changes.
• Ensure customer satisfaction and service completion.

Skills

Customer service mindset

Ability to learn vehicle service tasks

Flexibility in tasks

Education

High School Diploma or equivalent

Job description

Company Overview

Bridgestone Retail Operations (BSRO) is part of Bridgestone Americas and employs over 22,000 teammates in North America. BSRO operates more than 2,200 company‑owned stores, including Firestone Complete Auto Care, Tires Plus and Wheel Works locations. With locations across North America and more than $4.5 billion in tire and auto service sales, Bridgestone Retail Operations is the right place to build a career. Whenever you represent the Bridgestone name, you are a valued teammate and part of our larger mission to Serve Society with Superior Quality. We start by offering each teammate more than just competitive pay – formal training, performance incentives, paid vacation and holidays, competitive healthcare packages for full‑time and part‑time employees, and a 401(k) plan to help build toward your future. We believe people can only provide superior service and quality to others when they bring their whole self to work and feel fully supported. We champion all perspectives, individuals and teams because we understand the importance of seeing the world and our business through many different lenses. We are building a team as diverse as the world we serve. Show us what you are made of – the smart, tough, bold, beautiful and brave stuff, because who you are is what we need.

Job Category

Retail

Position Summary

The retail Sales and Service Technician (SST) is a unique hybrid role for stores and is intended as a key pipeline for future career‑growth within Firestone Complete Auto Care. This role is primarily responsible for serving the customer by assessing needs, recommending appropriate products and/or services, performing entry‑level vehicle services, and ensuring customer satisfaction through thorough and timely completion of services. Successful individuals will learn all aspects of store operations and flex efficiently between customer interactions and basic vehicle service tasks as required.

Pay Range: $14.40 - $21.51

Bridgestone is committed to fair and lawful compensation practices. All employees receive pay that meets or exceeds the applicable minimum wage requirements.

Hybrid Role

• Customer service, sales, customer issue resolution – 75%.
• Basic vehicle service tasks – oil, tires, fluids – 25%.
• Store operations, opening/closing, inventory, displays – as needed.

Growth and Career Development Role

• May assist Manager or act as Manager‑On‑Duty in certain circumstances or to support development.
• Learn all aspects of store operations and flex between front/back shop tasks.

Minimum Qualifications

• High School Diploma or equivalent.
• Valid automobile driver’s license.
• Customer service and career growth mindset.
• Ability to learn and perform basic vehicle service tasks.
• Ability to learn and operate store systems.

Preferred Qualifications

• 2‑year degree or non‑traditional education through training program completion, certification, or other evidence of a growth mindset.
• Previous consumer retail sales experience.
• Previous automotive experience (a plus).
• Previous management/supervisory experience (a plus).

Our Crew Knows Benefits

• Medical, Dental and Vision – starting day 1 for all teammates.
• Paid vacation and holidays.
• On‑the‑job training and company‑funded ASE certifications.
• Flexible work schedule.
• 401(k) match.
• On‑demand pay (daily pay) program available.

OUR VALUES GIVE BACK TO YOU

• Professional Development: resources to help you level up at every career stage.
• Community Involvement: we pride ourselves on working with local communities and giving back.
• Integrity & Teamwork: our teams thrive on doing things right, always, together.

What We Offer

• A supportive and engaging onboarding experience to ensure a smooth transition into our team.
• The opportunity to develop and grow through training and regular mentorship.
• Corporate Social Responsibility activities.
• A truly global, dynamic and challenging work environment.
• Agility and work/life effectiveness and your long‑term well‑being.
• A diverse and inclusive team.

Bridgestone is proud to be an Equal Employment Opportunity employer. It is our policy to consider for employment all individuals regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, gender, sex, sexual orientation, gender identity and/or expression, genetic information, veteran status, or any other characteristic protected by federal, state or local law.

Employment Eligibility

If hired, a Form I‑9 Employment Eligibility Verification must be completed at the start of employment. Temporary work authorization or the need for sponsorship may disqualify you from employment.