Sales and Service Technician

Bridgestone Americas, Inc.; Cheyenne (WY); Hybrid; USD 20,939 - 31,285; Full time

Benefits offered by this job

On-demand pay (daily pay)

401(k) match

Flexible work schedule

Paid vacation

Job summary

Bridgestone Retail Operations (BSRO) is hiring a Retail Sales and Service Technician in a hybrid store role. You will serve customers by assessing needs, recommending products and services, and performing entry-level vehicle services to ensure satisfaction.

The role offers growth through learning all store operations and potentially stepping into management-on-duty scenarios, with a pay range shown as $15.20–$22.71 per hour.

Qualifications

• High School Diploma or equivalent required.
• Customer service and career growth mindset required.
• Ability to learn and perform basic vehicle service tasks.

Responsibilities

• Hybrid role focusing on customer service, sales and issue resolution (approx. 75%).
• Perform basic vehicle service tasks (oil, tires, fluids) (approx. 25%).
• Assist with store operations including opening/closing, inventory, and displays.

Skills

Customer service

Sales skills

Learning mindset

Communication

Education

High School Diploma or equivalent

2 year degree / training program

Tools

Store systems

Job description

Company Overview

Bridgestone Retail Operations (BSRO) is part of Bridgestone Americas and employs over 22,000 teammates in North America. BSRO operates more than 2,200 company‑owned stores, including Firestone Complete Auto Care, Tires Plus and Wheel Works locations. With locations across North America and more than $4.5 billion in tire and auto service sales, Bridgestone Retail Operations is the right place to build a career. Whatever role you fill, when you represent the Bridgestone name, you are a valued teammate, and part of our larger mission to Serve Society with Superior Quality. We start by offering each teammate more than just competitive pay. We provide formal training, performance incentives, paid vacation and holidays, competitive healthcare packages for full‑time and part‑time employees, and a 401(k) plan to help build toward your future. We believe people can only provide superior service and quality to others when they are allowed to bring their whole self to work and know they are supported. We believe in championing all perspectives, individuals and teams because we understand the importance of seeing the world and our business through many different lenses. We are building a team as diverse as the world we serve. So, show us what you are made of. Show us the smart stuff, the tough stuff, the bold, beautiful and brave stuff. Because who you are is what we need.

Job Category

Retail

Position Summary

The retail Sales and Service Technician (SST) is a unique hybrid role for stores and is intended as a key pipeline for future career‑growth within Firestone Complete Auto Care. This role is primarily responsible for serving the customer through assessing needs, recommending appropriate products and/or services, performing entry‑level vehicle services, and ensuring customer satisfaction through thorough and timely completion of services.

Successful individuals in this role will learn all aspects of store operations and effectively flex between interacting/ serving the customer and efficiently completing basic vehicle service tasks as required.

Pay Range: $15.20 - $22.71

Bridgestone is committed to fair and lawful compensation practices. All employees receive pay that meets or exceeds the applicable minimum wage requirements.

Responsibilities

Hybrid Role

• Customer service, sales, customer issue resolution – 75%.
• Basic vehicle service tasks, oil, tires, fluids – 25%.
• Store operations, opening/closing, inventory, displays – as needed.

Growth and career development role

• May assist Manager or act as Manager‑On‑Duty in certain circumstances or to support development.
• Learn all aspects of store operations and flex between front/back shop tasks.

Minimum Qualifications

• High School Diploma or equivalent.
• Valid automobile driver's license.
• Customer service and career growth mindset.
• Ability to learn and perform basic vehicle service tasks.
• Ability to learn and operate store systems.

PREFERRED QUALIFICATIONS

• 2 year degree or non‑traditional education through training program completion, certification, or other exhibiting the growth mindset that is needed in this candidate.
• Previous consumer retail sales experience.
• Previous automotive experience a plus.
• Previous management/supervisory experience a plus.

OUR CREW KNOWS BENEFITS

• Medical, Dental and Vision – Starting day 1 for all our teammates.
• Paid vacation and holidays.
• On‑the‑job training and company‑funded ASE certifications.
• Flexible work schedule.
• 401(k) match.
• On demand pay (daily pay) program available.

OUR VALUES GIVE BACK TO YOU

• Professional Development: No matter where you’re at in your career, we’ve got the resources to help you level up.
• Community Involvement: We pride ourselves on working with our local communities and giving back where we can.
• Integrity & Teamwork: Part of what makes our teams different is our drive to do things right, always, together.

At Bridgestone, you are Free to Be

We believe people can only provide superior service and quality to others when they bring their whole self to work. We believe in championing all perspectives, individuals and teams because we understand the importance of seeing the world and our business through many different lenses. We are building a team as diverse as the world we serve. So, show us what you are made of, because who you are is what we need.

What we offer

• A supportive and engaging onboarding experience to ensure a smooth transition into our team.
• The opportunity to develop and grow, through training and regular mentorship.
• Corporate Social Responsibility activities.
• A truly global, dynamic and challenging work environment.
• Agility and work/life effectiveness and your long‑term well‑being.
• A diverse and inclusive team.

Bridgestone is proud to be an Equal Employment Opportunity employer. It is our policy to consider for employment all individuals regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, gender, sex, sexual orientation, gender identity and/or expression, genetic information, veteran status, or any other characteristic protected by federal, state or local law.

Employment Eligibility

If hired, a Form I‑9 Employment Eligibility Verification must be completed at the start of employment. Temporary work authorization or the need for sponsorship may disqualify you from employment.