Sales and Service Specialist

Hertz; Livonia (MI); On-site; USD 18,000 - 26,000; Full time

Job summary

The Mobility Specialist, TNC at The Hertz Corporation serves as a brand ambassador, facilitating the fastest, easiest rental experience for Lyft and Uber drivers. The role supports processing rentals, ensuring vehicle readiness, and handling inquiries to deliver a superior customer experience.

You will promote the Hertz/Lyft/Uber Rental Car Program, maximize revenue opportunities, and maintain vehicle cleanliness and readiness while working with a team in a fast-paced environment.

Qualifications

• Must be at least 20 years old.
• Valid driver’s license required.
• Strong communication and customer service experience.
• Excellent time management and organizational skills.
• Computer literate and detail oriented.

Responsibilities

• Assist with rental reservations, processing rentals, and vehicle readiness.
• Provide high-quality customer service and handle post-rental inquiries.
• Answer inquiries about the Hertz/Lyft/Uber Rental Car Program and billing.
• Promote additional services to maximize revenue opportunities.
• Ensure vehicles are prepared for pickup and inspect for damage.
• Communicate program criteria and procedures clearly.
• Support shifts including weekends/holidays and outdoor work as needed.

Skills

Customer service

Communication skills

Time management

Organizational skills

Computer literacy

Detail oriented

Teamwork

Job description

Job Description

The Mobility Specialist, TNC is an essential member of the Hertz Local Edition team. As a brand ambassador, the Mobility Specialist will be facilitating the fastest, easiest, and most valued rental car experience to Lyft and/or Uber drivers

Wage: $16.00/hour + monthly incentives varies, based on job performance

What You’ll Do

• Ensure optimal operational efficacies to provide customers the best rental car experience
• Provide assistance creating a rental car reservation, processing rentals, and providing clean and safe vehicles to our customers.
• Assist customers with various post rental inquiries that involve the rental and billing process
• Providing helpful customer service that enhances the customer’s rental experience.
• Answer phone inquiries about the Hertz/Lyft/Uber Rental Car Program, rental requirements, billing, rental car extensions, roadside assistance questions and more.
• Effectively communicate the Hertz/Lyft/Uber Rental Car Program and Procedures.
• Maximize revenue opportunities with customers by actively soliciting business after customer inquiry by overcoming customer objections.
• Ensure vehicles are prepared for customer pick-up, including checking vehicles for damage, cleaning interior (windows, door jams, trunk, vacuum, etc.) and exterior (wash) of vehicle, filling gasoline tanks and checking fill levels of all fluids.

What We’re Looking For

• Must be at least 20 years old.
• Valid driver’s license required
• Ability to demonstrate professionalism, enthusiasm, and outstanding communication skills.
• Previous customer service.
• Strong time management and organizational skills are required
• Computer literate and detailed orientated.

Knowledge

• Customer service resolution practices
• Excellent communication techniques
• Sales Management/Coaching ability

Skills

• Demonstrate good written and oral communication skills.
• Excellent organizational and time management skills.
• Demonstrate professionalism and interpersonal skills.
• Show a high level of ownership, accountability, and initiative.
• Proven experience of working well within a team.
• Ability to work flexible shifts including weekends and holidays; and work overtime as required.
• Willing to work outdoors during all weather conditions.
• Assist with special administrative projects when needed.
• Ability to communicate in English clearly and proficiently. Candidates fluent in other languages are encouraged to apply

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About Us

The Hertz Corporation operates the Hertz, Dollar Car Rental, Thrifty Car Rental brands in approximately 9,700 corporate and franchisee locations throughout North America, Europe, The Caribbean, Latin America, Africa, the Middle East, Asia, Australia and New Zealand. The Hertz Corporation is one of the largest worldwide airport general use vehicle rental companies, and the Hertz brand is one of the most recognized in the world.

US EEO STATEMENT

At Hertz, we champion and celebrate a culture of diversity and inclusion. We take affirmative steps to promote employment and advancement opportunities. The endless variety of perspectives, experiences, skills and talents that our employees invest in their work every day represent a significant part of our culture - and our success and reputation as a company.

Individuals are encouraged to apply for positions because of the characteristics that make them unique.

EOE, including disability/veteran