Sales and Service Specialist

Hertz; Norfolk (VA); On-site; USD 19,000 - 28,000; Full time

Job summary

Hertz Mobility Specialist, TNC is a critical team member delivering the fastest, easiest rental car experience to Lyft/Uber drivers in Norfolk. You will help create reservations, process rentals, and ensure vehicles are cleaned and ready for pickup, while handling post-rental questions and billing inquiries.

In this role, you will communicate the Hertz/Lyft/Uber Rental Car Program details, strive to maximize revenue, and provide outstanding service in a fast-paced setting.

Qualifications

• Ability to work in a fast-paced environment with a variety of tasks.
• Excellent communication skills, both written and verbal.
• Strong time management and organizational skills.
• Must have a valid driver's license with an acceptable driving record.

Responsibilities

• Provide assistance creating a rental car reservation and processing rentals.
• Ensure vehicles are clean, safe, and ready for customer pick-up.
• Assist customers with post-rental inquiries involving rental and billing processes.
• Answer phone inquiries about the Hertz/Lyft/Uber Rental Car Program and related topics.
• Maximize revenue opportunities by addressing customer inquiries and overcoming objections.
• Support customers throughout the rental experience with professionalism and efficiency.

Skills

Written and verbal communication

Customer service

Teamwork

Time management

Attention to detail

English fluency

Flexibility

Outdoor work readiness

Job description

Job Description

The Mobility Specialist, TNC is an essential member of the Hertz Local Edition team. As a brand ambassador, the Mobility Specialist will be facilitating the fastest, easiest, and most valued rental car experience to Lyft and/or Uber drivers.

Wage: $17.00/hr

• Ensure optimal operational efficacies to provide customers the best rental car experience
• Provide assistance creating a rental car reservation, processing rentals and providing clean and safe vehicles to our customers.
• Assist customers with various post rental inquiries that involve the rental and billing process
• Work in a fast-paced environment, while providing helpful customer service that enhances the customer’s rental experience.
• Answer phone inquiries about the Hertz/Lyft/Uber Rental Car Program, rental requirements, billing, rental car extensions, roadside assistance questions and more.
• Effectively communicate the Hertz/Lyft/Uber Rental Car Program and Procedures.
• Maximize revenue opportunities with customers by actively soliciting business after customer inquiry by overcoming customer objections.
• Ensure vehicles are prepared for customer pick-up, including checking vehicles for damage, cleaning interior (windows, door jams, trunk, vacuum, etc.) and exterior (wash) of vehicle, filling gasoline tanks and checking fill levels of all fluids.

Professional Experience

• Ability to work in a fast-paced environment with a variety of tasks.
• Ability to demonstrate professionalism, enthusiasm, and outstanding communication skills.
• Previous customer service.
• Strong time management and organizational skills are required
• Computer literate and detailed orientated.
• Must have a valid driver's license with an acceptable driving record

Knowledge

• Customer service resolution practices
• Excellent communication techniques
• Sales Management/Coaching ability

Skills

• Demonstrate good written and oral communication skills.
• Work in a fast-paced environment with a variety of tasks. Excellent organizational and time management skills.
• Demonstrate professionalism and interpersonal skills.
• Show a high level of ownership, accountability and initiative.
• Proven experience of working well within a team.
• Ability to work flexible shifts including weekends and holidays; and work overtime as required.
• Willing to work outdoors during all weather conditions.
• Assist with special administrative projects when needed.
• Ability to stand for long periods of time.
• Ability to communicate in English clearly and proficiently. Candidates fluent in other languages are encouraged to apply

About Us

The Hertz Corporation operates the Hertz, Dollar Car Rental, Thrifty Car Rental brands in approximately 9,700 corporate and franchisee locations throughout North America, Europe, The Caribbean, Latin America, Africa, the Middle East, Asia, Australia and New Zealand. The Hertz Corporation is one of the largest worldwide airport general use vehicle rental companies, and the Hertz brand is one of the most recognized in the world.

US EEO STATEMENT

At Hertz, we champion and celebrate a culture of diversity and inclusion. We take affirmative steps to promote employment and advancement opportunities. The endless variety of perspectives, experiences, skills and talents that our employees invest in their work every day represent a significant part of our culture – and our success and reputation as a company.

Individuals are encouraged to apply for positions because of the characteristics that make them unique.

EOE, including disability/veteran