Sales and Service Specialist

Hertz; College Park (GA); On-site; USD 22,000 - 31,000; Full time

Job summary

Hertz Local Edition is seeking a Mobility Specialist, TNC to be a brand ambassador delivering the fastest, easiest, and most valued rental car experience to Lyft and/or Uber drivers. The role involves creating reservations, processing rentals, ensuring vehicle readiness, and handling related inquiries from customers and the Hertz/Lyft/Uber Rental Car Program.

This on-site position in College Park, GA requires strong communication, professionalism, and a strong customer service orientation, with

Qualifications

• Must be at least 20 years old.
• Valid driver’s license required.
• Professionalism, enthusiasm and outstanding communication skills.

Responsibilities

• Ensure optimal operational efficacies to provide customers the best rental car experience.
• Assist with creating reservations, processing rentals, and delivering clean, safe vehicles.
• Assist customers with post-rental inquiries involving rental and billing processes.
• Provide helpful customer service that enhances the rental experience.
• Answer phone inquiries about the Hertz/Lyft/Uber Rental Car Program, rental requirements, billing, extensions, roadside questions.
• Communicate the Hertz/Lyft/Uber Rental Car Program and Procedures effectively.
• Maximize revenue by actively soliciting business after inquiries and overcoming objections.
• Ensure vehicles are prepared for pickup, including inspection and fueling.

Skills

Customer service

Communication skills

Time management

Organizational skills

Computer literacy

Attention to detail

Teamwork

Flexibility

Job description

Job Description

The Mobility Specialist, TNC is an essential member of the Hertz Local Edition team. As a brand ambassador, the Mobility Specialist will be facilitating the fastest, easiest, and most valued rental car experience to Lyft and/or Uber drivers.

Wage: $19.00/hour + monthly incentives varies, based on job performance

What You’ll Do

• Ensure optimal operational efficacies to provide customers the best rental car experience
• Provide assistance creating a rental car reservation, processing rentals, and providing clean and safe vehicles to our customers.
• Assist customers with various post rental inquiries that involve the rental and billing process
• Providing helpful customer service that enhances the customer’s rental experience.
• Answer phone inquiries about the Hertz/Lyft/Uber Rental Car Program, rental requirements, billing, rental car extensions, roadside assistance questions and more.
• Effectively communicate the Hertz/Lyft/Uber Rental Car Program and Procedures.
• Maximize revenue opportunities with customers by actively soliciting business after customer inquiry by overcoming customer objections.
• Ensure vehicles are prepared for customer pick-up, including checking vehicles for damage, cleaning interior (windows, door jams, trunk, vacuum, etc.) and exterior (wash) of vehicle, filling gasoline tanks and checking fill levels of all fluids.

What We’re Looking For

• Must be at least 20 years old.
• Valid driver’s license required
• Ability to demonstrate professionalism, enthusiasm, and outstanding communication skills.
• Previous customer service.
• Strong time management and organizational skills are required
• Computer literate and detailed orientated.

Knowledge

• Customer service resolution practices
• Excellent communication techniques
• Sales Management/Coaching ability

Skills

• Demonstrate good written and oral communication skills.
• Excellent organizational and time management skills.
• Demonstrate professionalism and interpersonal skills.
• Show a high level of ownership, accountability, and initiative.
• Proven experience of working well within a team.
• Ability to work flexible shifts including weekends and holidays; and work overtime as required.
• Willing to work outdoors during all weather conditions.
• Assist with special administrative projects when needed.
• Ability to communicate in English clearly and proficiently. Candidates fluent in other languages are encouraged to apply

About Us

The Hertz Corporation operates the Hertz, Dollar Car Rental, Thrifty Car Rental brands in approximately 9,700 corporate and franchisee locations throughout North America, Europe, The Caribbean, Latin America, Africa, the Middle East, Asia, Australia and New Zealand. The Hertz Corporation is one of the largest worldwide airport general use vehicle rental companies, and the Hertz brand is one of the most recognized in the world.

US EEO STATEMENT

At Hertz, we champion and celebrate a culture of diversity and inclusion. We take affirmative steps to promote employment and advancement opportunities. The endless variety of perspectives, experiences, skills and talents that our employees invest in their work every day represent a significant part of our culture – and our success and reputation as a company.

Individuals are encouraged to apply for positions because of the characteristics that make them unique.

EOE, including disability/veteran