Sales and Service Specialist

United Phosphorus Limited (UPL); Austin (TX); On-site; USD 50,000 - 70,000; Full time

Job summary

United Phosphorus Limited (UPL) is seeking a Sales and Service Specialist located in Austin, Texas. This position requires at least 2 years of experience in machinery repair and maintenance and strong communication skills. The Specialist will work closely with customer accounts, ensuring satisfaction and managing growth initiatives.

Responsibilities include developing strategies for sales growth, managing accounts, and providing forecasts for new business. Travel will primarily be day trips within the territory.

Ideal candidates will possess robust mechanical skills and a valid driver's license. Competitive package and professional growth opportunities are available.

Qualifications

• Minimum 2 years of experience in repair, maintenance, and operation of machinery.
• Excellent communication and interpersonal skills.
• Valid driver's license required.

Responsibilities

• Develop short and long-term strategies to sustain ongoing business.
• Interface with account managers to ensure product and service satisfaction.
• Provide monthly forecasts for ongoing and new business.
• Deliver optimum performance on financial and operational metrics.

Skills

Repair and maintenance of machinery

Excellent communication and interpersonal skills

Customer relationship building

Computer skills: Word, Excel, PowerPoint

Education

Minimum 2 years of relevant experience

Tools

Hand and power tools

Pumping and mixing equipment

Job description

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Sales and Service Specialist

Job Id: 11692

City: Austin, Texas, United States

Department: General Management

Employee Type: Permanent Full Time

Seniority Level: Associate

ABOUT DECCO: DECCO, a UPL company, is the global leader in providing postharvest solutions to reduce food waste and enhance the freshness of fresh fruits and vegetables along the food supply chain. DECCO delivers value every day to packers, shippers, supermarkets and consumers with customized coating, decay control, sanitization, and disinfection products, application technology, on‑site service and almost 90 years of postharvest expertise. Our 200+ dedicated DECCO employees operate in over 40 countries.

Our purpose is to enable more and better Fresh Food for the world. More. Beautiful. Fresh

JOB SUMMARY: The Sales and Service Specialist is a member of both the commercial and field service staff. The Sales and Service Specialist will report to the Regional Sales Manager to increase sales at existing accounts in addition to identifying new products, services, markets, and customers to pursue. This position will service accounts to keep equipment operational through repair and maintenance along with installation of new systems as needed. Regular interactions with customers, prospects, vendors, and co‑workers to provide required service and communication aimed to support ongoing and new business. The primary focus will be with the southeastern US.

Job Responsibilities

• Sales/Growth Initiatives: Develop short and long‑term strategies to sustain ongoing business and hit targets for expected growth. Execute coordinated plans and deliver on targeted growth. Handle all commodities from vegetables, apples, stone fruit, citrus and melons.
• Account Management: Interface with account managers and other key personnel at customer locations to ensure product and service satisfaction. Provide feedback to Decco managers and others to keep team informed of field activities. Maintain proper inventories to facilitate Decco treatments at customer locations.
• Forecasting: Provide forecast by customer and product for ongoing and new business. Must be completed monthly and updated as market shifts occur.
• Commercial/Operational Excellence: Deliver optimum performance on financial and operational metrics such as contribution margin, structural costs, product performance, and equipment functionality. Ensure highest level of customer satisfaction.
• Portfolio & Processing Knowledge: Become an expert on the product portfolio and services offered by Decco. Must develop a strong understanding of the treatment and handling of commodities during postharvest phase.
• Equipment Design/Fabrication: Able to design, construct, maintain, and operate product mixing, handling, and application equipment.
• Problem Solving: Demonstrate ability to diagnose and troubleshoot pumps, motors, control cabinets, and other types of machinery to return to proper working order. Ability to work through various situations to achieve desired results by working with team members, supervisors, and customers.
• Professional Deliverables: Construct documents for presenting to customers, industry personnel, and intercompany partners and leaders. Able to present in a professional manner to individuals or groups. Maintain accurate and detailed records of all sales and service activities for reporting purposes.
• Number of direct reports – 0
• Number of indirect reports – 0
• Budget responsibilities – Will be outlined on Personal Goals

Required Education, Skills, Abilities, and Experience

• Minimum 2 years of experience in repair, maintenance, and operation of machinery.
• Computer skills: Word, Excel, PowerPoint, and other MS Office programs.
• Hand and power tool skills.
• Excellent communication and interpersonal skills.
• Experience in building and maintaining customer relationships.
• Valid driver’s license.

Preferred Skills, Abilities, and Experience

• Business-to-Business sales experience.
• Knowledge of fruit and vegetable postharvest handling practices.
• Prior experience in making business presentations.
• Knowledge of operating pumping and mixing equipment.
• Metal welding and cutting experience.

Physical Requirements

Heavy lifting and moving required, ability to complete 90% of job duties while standing, both indoors and outdoors. Long periods of driving.

Location & Travel

Location: Preferably Central Texas. Travel: Approximately 10%. Mainly day trips within assigned territory, with occasional overnight stays and visits to other regions of the US as needed to accomplish goals of the annual plan.

Key Competencies

• CUSTOMER FOCUS – Ability to build strong customer relationships and deliver customer‑centric solutions.
• RESULTS ORIENTATION – Consistently achieving results, even under tough circumstances. Demonstrates a sense of urgency to meet goals. Pushes the team forward with positive energy for goal accomplishment.
• STRATEGIC MINDSET – Seeing ahead to future possibilities and translating them to breakthrough strategy.

We are one team, for maximum impact. One team with shared goals. We all play for the team and no one plays against the team. We have a laser‑like focus on what our customers need and want, on anticipating their future needs and on how we can create innovative solutions and experiences for them.