Sales and Service Leader - Full Time

sephora.com; Rochester (MN); On-site; USD 33,062 - 42,705; Full time

Benefits offered by this job

Comprehensive healthcare and wellbeing benefits

Inclusive workplace environment

Job summary

Sephora is looking for a Sales and Service Leader in Rochester, MN. In this role, you will inspire your team to deliver exceptional client service and drive store success while creating an inclusive environment. You'll play a crucial role in coaching and developing team members and ensuring they meet sales goals.

This position offers flexible scheduling, with full-time hours of 30-40 per week and a competitive hourly pay range of $24.00 - $31.00 based on experience. Join Sephora to be part of a committed and vibrant beauty community.

Qualifications

• Minimum 2 years of leadership experience in a retail, hospitality, or service environment.
• Proven ability to coach and inspire teams to achieve goals.
• Comfortable in a fast-paced and dynamic environment.

Responsibilities

• Lead and inspire the team to deliver exceptional client service.
• Contribute to overall store success through strong client engagement.
• Support onboarding and continuous learning for service excellence.

Skills

Leadership experience

Sales and client service skills

Communication and interpersonal skills

Product knowledge absorption

Job description

Location

333 Apache Mall Suite 669, Rochester, MN 55902, United States (US)

Your Role at Sephora

As a Sales and Service Leader, you’ll harness your love for beauty and become the leader you are meant to be. You’ll be a key driver of store success‑leading by example to inspire your team, elevate client experiences, and exceed goals. Through coaching, collaboration, and a passion for beauty, you’ll help create a high‑performing, inclusive environment where everyone thrives. If you’re a natural leader with a client‑first mindset, this is your moment to belong to something beautiful.

Key Responsibilities

• Lead and inspire the Coach and empower team members to deliver exceptional client service and achieve sales goals
• Drive performance: contribute to overall store success through strong client engagement, expert product knowledge, and personalized recommendations
• Coach for growth: provide ongoing feedback and development to elevate team performance
• Train and develop: support onboarding and continuous learning in service excellence, loyalty programs, product expertise, and brand initiatives
• Execute daily operations: assist with inventory, visual merchandising, and maintaining store standards
• Foster inclusivity and teamwork: help promote a culture of openness where everyone feels empowered
• Uphold Sephora standards: follow company policies and help create a safe and enjoyable shopping experience

Flexible Scheduling and Reliability

• Must meet the required minimum number of weekly shifts/hours
  Full Time: 30-40 hrs/week
• Be available during peak retail operations (nights, weekends and holidays)
• Punctuality and consistent attendance

Qualifications/Experience

• Minimum 2 years of leadership experience in a retail, hospitality, or service environment
• Proven ability to coach and inspire teams to achieve goals
• Strong sales and client service skills
• Excellent communication and interpersonal skills
• Comfortable in a fast‑paced and dynamic environment
• Quick learner with ability to absorb and share product knowledge and training
• Physically able to lift and carry up to 50 pounds

Benefits

Inclusion & Belonging: We pledge to create a beauty community where everyone’s uniqueness is celebrated, respected, and honored.

Meaningful Rewards: Sephora offers comprehensive healthcare and wellbeing benefits based on eligibility. Salary: $24.00 - $31.00/hr. The actual hourly pay offered depends on relevant qualifications and experience and other legitimate, non‑discriminatory business factors specific to the position and geographic location.

Equal Opportunity

Sephora is an equal‑opportunity employer and considers all applicants without regard to sex, pregnancy, race, color, national origin, gender (including gender identity and expression), age, religion, sexual orientation, military/veteran status, disability, or any other protected category. Sephora is committed to providing reasonable accommodation to applicants with disabilities or other medical conditions.

Sephora will consider all qualified applicants, including those with arrest and conviction records, in a manner consistent with all applicable laws, including the Los Angeles Fair Chance Initiative for Hiring Ordinance, the San Francisco Fair Chance Ordinance, and the New York City Fair Chance Act.