Sales and Service Leader - Full Time

SEPHORA; Nashville (TN); On-site; USD 80,000 - 100,000; Full time

Job summary

An established industry player is seeking a Sales and Service Leader to enhance the shopping experience for clients. In this dynamic role, you will lead a team of dedicated professionals, ensuring they excel in providing exceptional service. Your responsibilities will include implementing sales strategies, coaching team members, and maintaining compliance with store standards. This position offers a unique opportunity to thrive in a fast-paced retail environment while contributing to a culture of diversity and inclusion. If you are passionate about retail and enjoy leading a team, this role is perfect for you!

Benefits

Comprehensive Healthcare Benefits

Diversity and Inclusion Programs

Wellbeing Benefits

Qualifications

• Prior leadership experience in retail sales or services is required.
• Strong communication skills and ability to multitask are essential.

Responsibilities

• Ensure implementation of sales and service experiences meeting standards.
• Support and coach team members in sales and operations.

Skills

Leadership Experience

Client Service

Communication Skills

Multitasking

Resilience

Adaptability

Attendance Reliability

Physical Strength (lifting 50 lbs)

Job description

Job ID: 264346
Store Name/Number: TN-Nashville West (2296)
Address: 6722 Charlotte Pike, Nashville, TN 37209, United States (US)
Hourly/Salaried: Hourly (Non-Exempt)
Full Time/Part Time: Full Time
Position Type: Regular

Your Role at Sephora: As a Sales and Service Leader, you'll be at the forefront of our mission to provide an exceptional shopping experience for every client. You'll support a dedicated team of Coordinators, Licensed Beauty Advisors, and Beauty Advisors, providing guidance to ensure they excel in their roles. If you have a passion for retail sales and services and love supporting a team, this is the perfect role for you.

Key Responsibilities:

1. Implementing Sales and Service Experiences: Ensure the implementation of sales and service experiences that meet Sephora's standards.
2. Support and Coach Team: Support and coach team members in selling, service, and operations.
3. Executing Client Service and Sales: Execute our client service model and sales strategies, driving customer engagement.
4. Ensuring Compliance with Sephora Standards: Ensure compliance with store standards, maintaining a professional environment.
5. Ensuring Client Loyalty and Engagement: Support client loyalty programs and services, monitoring key performance indicators (KPIs) to ensure success.

Qualifications/Experience:

1. Prior leadership experience, preferably in retail sales or services.
2. Passion for client service and teamwork.
3. Strong communication skills, ability to multitask.
4. Resilience and adaptability to changing store priorities.
5. Flexible availability to work during “peak” retail hours.
6. Consistent and reliable attendance.
7. Ability to lift and carry up to 50 pounds.

While at Sephora, you’ll enjoy:
Diversity, Inclusion & Belonging: We pledge to create a beauty community where everyone’s uniqueness is celebrated, respected, and honored.
Meaningful Rewards: Sephora offers comprehensive healthcare and wellbeing benefits based on eligibility; Details about our company benefits can be found at the following link: Click Here
$23.00 - $28.25/hr. The actual hourly pay offered depends on various factors, including qualifications for the position and relevant experience; and other legitimate, non-discriminatory business factors specific to the position or location.
Sephora is an equal opportunity employer; and values a diverse and inclusive workplace. All persons will receive consideration for employment without regard to sex, pregnancy, race, color, national origin, gender (including gender identity and gender expression), age, religion, sexual orientation, military/veteran status, disability, or any other legally protected status.