Sales and Service Leader - Full Time

Sephora USA, Inc; Lahaina (HI); On-site; USD 125,000 - 150,000; Full time

Job summary

Join Sephora as a Sales and Service Leader, leading a dedicated team to enhance our clients' shopping experiences. This full-time role requires prior leadership in retail, strong communication skills, and an ability to support team members effectively. Enjoy competitive pay rates and flexible scheduling with opportunities for advancement while dedicating yourself to a diverse and inclusive workplace.

Benefits

Diversity and Inclusion Commitment

Comprehensive healthcare and wellbeing benefits

Flex scheduling options

Qualifications

• Prior leadership experience, preferably in retail sales or services.
• Passion for client service and teamwork.
• Strong communication skills, ability to multitask.
• Resilience and adaptability to changing store priorities.
• Flexible availability to work during peak retail hours.
• Consistent and reliable attendance.
• Ability to lift and carry up to 50 pounds.

Responsibilities

• Ensure the implementation of sales and service experiences that meet Sephora's standards.
• Support and coach team members in selling, service, and operations.
• Execute our client service model and sales strategies, driving customer engagement.
• Ensure compliance with store standards, maintaining a professional environment.
• Support client loyalty programs and services, monitoring key performance indicators (KPIs) to ensure success.

Skills

Leadership

Client service

Communication

Multitasking

Adaptability

Attendance reliability

Job description

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Job ID: 269759
Store Name/Number: HI-Maui (0728)
Address: 2435 Ka'anapali Pkwy, Lahaina, HI 96761, United States (US)
Hourly/Salaried: Hourly (Non-Exempt)
Full Time/Part Time: Full Time
Position Type: Regular

Your Role at Sephora: As a Sales and Service Leader, you'll be at the forefront of our mission to provide an exceptional shopping experience for every client. You'll support a dedicated team of Coordinators, Licensed Beauty Advisors, and Beauty Advisors, providing guidance to ensure they excel in their roles. If you have a passion for retail sales and services and love supporting a team, this is the perfect role for you.

Key Responsibilities:

• Implementing Sales and Service Experiences: Ensure the implementation of sales and service experiences that meet Sephora's standards.
• Support and Coach Team: Support and coach team members in selling, service, and operations.
• Executing Client Service and Sales: Execute our client service model and sales strategies, driving customer engagement.
• Ensuring Compliance with Sephora Standards: Ensure compliance with store standards, maintaining a professional environment.
• Ensuring Client Loyalty and Engagement: Support client loyalty programs and services, monitoring key performance indicators (KPIs) to ensure success.

Qualifications/Experience:

• Prior leadership experience, preferably in retail sales or services.
• Passion for client service and teamwork.
• Strong communication skills, ability to multitask.
• Resilience and adaptability to changing store priorities.
• Flexible availability to work during “peak” retail hours.
• Consistent and reliable attendance.
• Ability to lift and carry up to 50 pounds.

While at Sephora, you’ll enjoy.
Diversity, Inclusion & BelongingWe pledge to create a beauty community where everyone’s uniqueness is celebrated, respected, and honored.
Meaningful RewardsSephora offers comprehensive healthcare and wellbeing benefits based on eligibility; Details about our company benefits can be found at the following link: Click Here
$25.00 - $30.81/hr. The actual hourly pay offered depends on various factors, including qualifications for the position and relevant experience; and other legitimate, non-discriminatory business factors specific to the position or location.
Sephora now offers a Flex (on demand) position for employees who can work anywhere from 0-19 hours a week. This flexibility allows you to balance your work schedule with other commitments. This could be a steppingstone into a more permanent position if you are looking for more in the future.
Sephora is an equal opportunity employer; and values a diverse and inclusive workplace. All persons will receive consideration for employment without regard to sex, pregnancy, race, color, national origin, gender (including gender identity and gender expression), age, religion, sexual orientation, military/veteran status, disability, or any other legally protected status. Sephora is committed to providing reasonable accommodation in our recruiting processes to applicants with disabilities or other medical conditions.
Sephora will consider for employment all qualified applicants, including those with a criminal history, in a manner consistent with the requirements of all applicable federal, state, and local laws, including the Los Angeles Fair Chance Initiative for Hiring Ordinance, the San Francisco Fair Chance Ordinance, and the New York City Fair Chance Act.
*This job will be posted for a minimum of 5 business days.

Nearest Major Market: Maui
Nearest Secondary Market: Hawaii

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Wistia

Sephora is an equal opportunity employer and values diversity at our company. We do not discriminateon the basis of race, religion, color, national origin, ancestry, citizenship, gender, genderidentity, sexual orientation, age, marital status, military/veteran status, or disability status.Sephora is committed to working with and providing reasonable accommodation to applicants withphysical and mental disabilities. Sephora will consider for employment all qualified applicants withcriminal histories in a manner consistent with applicable law. SEPHORA SAS. 41 Rue Ybry 92200Neuilly-sur-Seine FRANCE