Sales and Service Leader - Full Time

Sephora; Durham (NC); On-site; USD 33,000 - 38,000; Full time

Benefits offered by this job

Healthcare benefits

Employee discounts

Inclusive culture

Job summary

Sephora in Durham, NC is seeking a Sales and Service Leader to guide a high-performing team. You’ll coach colleagues, drive client engagement, and exceed sales goals while upholding Sephora standards in a fast-paced beauty environment.

This full-time role requires at least 2 years of leadership experience in retail or service, strong communication, and a commitment to inclusivity. You’ll manage scheduling, assist with inventory, and champion exceptional client experiences.

Qualifications

• Minimum 2 years of leadership experience in a retail, hospitality, or service environment.
• Strong sales and client service skills.
• Excellent communication and interpersonal skills.

Responsibilities

• Lead and coach team to deliver exceptional client service and hit sales goals.
• Train onboarding and ongoing learning in service excellence and brand initiatives.
• Assist with inventory, visual merchandising, and store standards.
• Foster inclusivity and teamwork; maintain a safe, welcoming shopping experience.
• Follow policies and support daily scheduling and store operations.

Skills

Leadership

Coaching

Sales

Client service

Job description

Job ID: 298797Store Name/Number: NC-Southpoint (0384)Address: 6910 Fayetteville Road, Durham, NC 27713, United States (US)Hourly/Salaried: Hourly (Non-Exempt)Full Time/Part Time: Full TimePosition Type: RegularYour Role at Sephora: As a Sales and Service Leader , you’ll harness your love for beauty and become the leader you are meant to be. You’ll be a key driver of store success- leading by example to inspire your team, elevate client experiences, and exceed goals. Through coaching, collaboration, and a passion for beauty, you’ll help create a high-performing, inclusive environment where everyone thrives. If you’re a natural leader with a client-first mindset, this is your moment to Belong to Something Beautiful.Key ResponsibilitiesLead and inspire Coach and empower team members to deliver exceptional client service and achieve sales goalsDrive performance Contribute to overall store success through strong client engagement, expert product knowledge, and personalized recommendationsCoach for growth Contribute to the ongoing success of your team by providing ongoing feedback and development to elevate team performanceTrain and develop Support onboarding and continuous learning in service excellence, loyalty programs, product expertise, and brand initiativesExecute daily operations Assist with inventory, visual merchandising, and maintaining store standardsFoster inclusivity and teamwork Help promote a culture of openness where everyone feels empoweredUphold Sephora standards Follow company policies and help create a safe and enjoyable shopping experienceFlexible Scheduling and ReliabilityMust meet the required minimum number of weekly shifts/hoursFull Time: 30-40 hrs/weekBe available during peak retail operations (nights, weekends and holidays)Punctuality and consistent attendanceQualifications/ExperienceMinimum 2 years of leadership experience in a retail, hospitality, or service environmentProven ability to coach and inspire teams to achieve goalsStrong sales and client service skillsExcellent communication and interpersonal skillsComfortable in a fast paced and dynamic environmentQuick learner with ability to absorb and share product knowledge and trainingPhysically able to lift and carry up to 50 poundsWhile at Sephora, you’ll enjoyInclusion & Belonging We pledge to create a beauty community where everyone’s uniqueness is celebrated, respected, and honored.Meaningful Rewards Sephora offers comprehensive healthcare and wellbeing benefits based on eligibility; Details can be found Here$24.00 - $27.50/hr. The actual hourly pay offered depends on various factors, including relevant qualifications and experience; and other legitimate, non-discriminatory business factors specific to the position and/or geographic location.Sephora is an equal opportunity employer and considers all applicants without regard to sex, pregnancy, race, color, national origin, gender (including gender identity and gender expression), age, religion, sexual orientation, military/veteran status, disability, or any other protected category. Sephora is committed to providing reasonable accommodation to applicants with disabilities or other medical conditions.Sephora will consider all qualified applicants, including those with arrest and conviction records, in a manner consistent with all applicable laws, including the Los Angeles Fair Chance Initiative for Hiring Ordinance, the San Francisco Fair Chance Ordinance, and the New York City Fair Chance Act.