Sales and Service Leader - Full Time

Sephora USA, Inc; Charlotte (NC); On-site; USD 80,000 - 100,000; Full time

Job summary

Join a forward-thinking company as a Sales and Service Leader, where you will drive exceptional shopping experiences and lead a dedicated team. This role emphasizes client service, teamwork, and adaptability in a dynamic retail environment. You'll be instrumental in implementing sales strategies and ensuring compliance with store standards, all while fostering client loyalty. Enjoy meaningful rewards and benefits in an inclusive workplace that values diversity. If you have a passion for retail and a knack for leadership, this opportunity is perfect for you.

Benefits

Comprehensive Healthcare Benefits

Flexible Work Schedule

Diversity and Inclusion Initiatives

Qualifications

• Prior leadership experience in retail sales or services.
• Strong communication skills and ability to multitask.

Responsibilities

• Implement sales and service experiences that meet company standards.
• Support and coach team members in selling and service.

Skills

Leadership Experience

Client Service Passion

Strong Communication Skills

Multitasking Ability

Resilience and Adaptability

Flexible Availability

Job description

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Job ID: 265364
Store Name/Number: NC-Blakeney (1898)
Address: 9812 Rea Road, Charlotte, NC 28277, United States (US)
Hourly/Salaried: Hourly (Non-Exempt)
Full Time/Part Time: Full Time
Position Type: Regular

Your Role at Sephora: As a Sales and Service Leader, you'll be at the forefront of our mission to provide an exceptional shopping experience for every client. You'll support a dedicated team of Coordinators, Licensed Beauty Advisors, and Beauty Advisors, providing guidance to ensure they excel in their roles. If you have a passion for retail sales and services and love supporting a team, this is the perfect role for you.

Key Responsibilities:

• Implementing Sales and Service Experiences: Ensure the implementation of sales and service experiences that meet Sephora's standards.
• Support and Coach Team: Support and coach team members in selling, service, and operations.
• Executing Client Service and Sales: Execute our client service model and sales strategies, driving customer engagement.
• Ensuring Compliance with Sephora Standards: Ensure compliance with store standards, maintaining a professional environment.
• Ensuring Client Loyalty and Engagement: Support client loyalty programs and services, monitoring key performance indicators (KPIs) to ensure success.

Qualifications/Experience:

• Prior leadership experience, preferably in retail sales or services.
• Passion for client service and teamwork.
• Strong communication skills, ability to multitask.
• Resilience and adaptability to changing store priorities.
• Flexible availability to work during “peak” retail hours.
• Consistent and reliable attendance.
• Ability to lift and carry up to 50 pounds.

While at Sephora, you’ll enjoy.
Diversity, Inclusion & BelongingWe pledge to create a beauty community where everyone’s uniqueness is celebrated, respected, and honored.
Meaningful RewardsSephora offers comprehensive healthcare and wellbeing benefits based on eligibility; Details about our company benefits can be found at the following link: Click Here
$23.00 - $28.25/hr. The actual hourly pay offered depends on various factors, including qualifications for the position and relevant experience; and other legitimate, non-discriminatory business factors specific to the position or location.
Sephora now offers a Flex (on demand) position for employees who can work anywhere from 0-19 hours a week. This flexibility allows you to balance your work schedule with other commitments. This could be a steppingstone into a more permanent position if you are looking for more in the future.
Sephora is an equal opportunity employer; and values a diverse and inclusive workplace. All persons will receive consideration for employment without regard to sex, pregnancy, race, color, national origin, gender (including gender identity and gender expression), age, religion, sexual orientation, military/veteran status, disability, or any other legally protected status. Sephora is committed to providing reasonable accommodation in our recruiting processes to applicants with disabilities or other medical conditions.
Sephora will consider for employment all qualified applicants, including those with a criminal history, in a manner consistent with the requirements of all applicable federal, state, and local laws, including the Los Angeles Fair Chance Initiative for Hiring Ordinance, the San Francisco Fair Chance Ordinance, and the New York City Fair Chance Act.
*This job will be posted for a minimum of 5 business days.