Sales and Service Leader - Full Time

SEPHORA; Allen (TX); On-site; USD 80,000 - 100,000; Full time

Job summary

Join a forward-thinking company as a Sales and Service Leader, where your leadership will inspire a dedicated team in delivering exceptional shopping experiences. This role is perfect for those passionate about retail sales and client service, providing opportunities to coach and support team members while ensuring compliance with store standards. You'll be at the forefront of driving customer engagement and loyalty, making a significant impact in a diverse and inclusive environment. If you're ready to embrace a dynamic retail atmosphere and lead a team to success, this is the opportunity for you.

Benefits

Comprehensive Healthcare Benefits

Diversity and Inclusion Initiatives

Wellbeing Benefits

Qualifications

• Prior leadership experience in retail sales or services is essential.
• Strong communication skills and multitasking ability are crucial.

Responsibilities

• Implement sales and service experiences that meet Sephora's standards.
• Support and coach team members in selling and service operations.

Skills

Leadership Experience

Client Service Passion

Strong Communication Skills

Multitasking Ability

Resilience and Adaptability

Flexible Availability

Reliable Attendance

Physical Capability to Lift 50 lbs

Job description

Job ID: 259816
Store Name/Number: TX-Watters Creek (0224)
Address: 919 Garden Park Drive, Allen, TX 75013, United States (US)
Hourly/Salaried: Hourly (Non-Exempt)
Full Time/Part Time: Full Time
Position Type: Regular

Your Role at Sephora: As a Sales and Service Leader, you'll be at the forefront of our mission to provide an exceptional shopping experience for every client. You'll support a dedicated team of Coordinators, Licensed Beauty Advisors, and Beauty Advisors, providing guidance to ensure they excel in their roles. If you have a passion for retail sales and services and love supporting a team, this is the perfect role for you.

Key Responsibilities:

1. Implementing Sales and Service Experiences: Ensure the implementation of sales and service experiences that meet Sephora's standards.
2. Support and Coach Team: Support and coach team members in selling, service, and operations.
3. Executing Client Service and Sales: Execute our client service model and sales strategies, driving customer engagement.
4. Ensuring Compliance with Sephora Standards: Ensure compliance with store standards, maintaining a professional environment.
5. Ensuring Client Loyalty and Engagement: Support client loyalty programs and services, monitoring key performance indicators (KPIs) to ensure success.

Qualifications/Experience:

1. Prior leadership experience, preferably in retail sales or services.
2. Passion for client service and teamwork.
3. Strong communication skills, ability to multitask.
4. Resilience and adaptability to changing store priorities.
5. Flexible availability to work during “peak” retail hours.
6. Consistent and reliable attendance.
7. Ability to lift and carry up to 50 pounds.

While at Sephora, you’ll enjoy:
Diversity, Inclusion & Belonging: We pledge to create a beauty community where everyone’s uniqueness is celebrated, respected, and honored.
Meaningful Rewards: Sephora offers comprehensive healthcare and wellbeing benefits based on eligibility; Details about our company benefits can be found at the following link: Click Here
$25.00 - $30.81/hr. The actual hourly pay offered depends on various factors, including qualifications for the position and relevant experience; and other legitimate, non-discriminatory business factors specific to the position or location.
Sephora is an equal opportunity employer; and values a diverse and inclusive workplace. All persons will receive consideration for employment without regard to sex, pregnancy, race, color, national origin, gender (including gender identity and gender expression), age, religion, sexual orientation, military/veteran status, disability, or any other legally protected status.