Sales and Service Leader, Chestnut Mall

Sephora USA, Inc; Newton (MA); On-site; USD 100,000 - 125,000; Full time

Job summary

Join a forward-thinking company as a Sales and Service Leader, where your passion for retail sales and client service will shine. In this dynamic role, you will lead a dedicated team, ensuring exceptional shopping experiences for every client. Your ability to coach and support your team will be key in driving customer engagement and loyalty. This position offers a unique opportunity to thrive in a vibrant environment that values diversity and inclusion. If you're ready to make a significant impact and grow within a supportive team, this is the perfect role for you.

Benefits

Comprehensive healthcare benefits

Diversity and inclusion initiatives

Flexible work hours

Employee discounts

Qualifications

• Prior leadership experience in retail sales or services is essential.
• Strong communication and multitasking skills are required.

Responsibilities

• Implement sales and service experiences that meet company standards.
• Support and coach team members in selling and service operations.

Skills

Leadership experience

Client service

Communication skills

Multitasking

Resilience

Adaptability

Reliability

Job description

Job ID: 264578
Store Name/Number: MA-Chestnut Mall (0350)
Address: 199 Boylston Street, Chestnut Hill, MA 02467, United States (US)
Hourly/Salaried: Hourly (Non-Exempt)
Full Time/Part Time: Full Time
Position Type: Regular

Your Role at Sephora: As a Sales and Service Leader, you'll be at the forefront of our mission to provide an exceptional shopping experience for every client. You'll support a dedicated team of Coordinators, Licensed Beauty Advisors, and Beauty Advisors, providing guidance to ensure they excel in their roles. If you have a passion for retail sales and services and love supporting a team, this is the perfect role for you.

Key Responsibilities:

• Implementing Sales and Service Experiences: Ensure the implementation of sales and service experiences that meet Sephora's standards.
• Support and Coach Team: Support and coach team members in selling, service, and operations.
• Executing Client Service and Sales: Execute our client service model and sales strategies, driving customer engagement.
• Ensuring Compliance with Sephora Standards: Ensure compliance with store standards, maintaining a professional environment.
• Ensuring Client Loyalty and Engagement: Support client loyalty programs and services, monitoring key performance indicators (KPIs) to ensure success.

Qualifications/Experience:

• Prior leadership experience, preferably in retail sales or services.
• Passion for client service and teamwork.
• Strong communication skills, ability to multitask.
• Resilience and adaptability to changing store priorities.
• Flexible availability to work during “peak” retail hours.
• Consistent and reliable attendance.
• Ability to lift and carry up to 50 pounds.

While at Sephora, you’ll enjoy:

• Diversity, Inclusion & Belonging: We pledge to create a beauty community where everyone’s uniqueness is celebrated, respected, and honored.
• Meaningful Rewards: Sephora offers comprehensive healthcare and wellbeing benefits based on eligibility; Details about our company benefits can be found at the following link: Click Here.
• Compensation: $25.00 - $30.81/hr. The actual hourly pay offered depends on various factors, including qualifications for the position and relevant experience; and other legitimate, non-discriminatory business factors specific to the position or location.
• Flex Position: Sephora now offers a Flex (on demand) position for employees who can work anywhere from 0-19 hours a week. This flexibility allows you to balance your work schedule with other commitments. This could be a steppingstone into a more permanent position if you are looking for more in the future.

Sephora is an equal opportunity employer; and values a diverse and inclusive workplace. All persons will receive consideration for employment without regard to sex, pregnancy, race, color, national origin, gender (including gender identity and gender expression), age, religion, sexual orientation, military/veteran status, disability, or any other legally protected status. Sephora is committed to providing reasonable accommodation in our recruiting processes to applicants with disabilities or other medical conditions.

Sephora will consider for employment all qualified applicants, including those with a criminal history, in a manner consistent with the requirements of all applicable federal, state, and local laws, including the Los Angeles Fair Chance Initiative for Hiring Ordinance, the San Francisco Fair Chance Ordinance, and the New York City Fair Chance Act.

*This job will be posted for a minimum of 5 business days. #LI-KS2