Sales and Service Leader, Capitol Hill

Inside Lvmh; Washington (District of Columbia); On-site; Full time

Job summary

An established industry player is seeking a Sales and Service Leader to enhance the shopping experience for clients. In this dynamic role, you will lead a dedicated team, ensuring top-notch service and sales strategies are executed effectively. Your leadership will foster a culture of client loyalty and engagement, while you monitor key performance indicators to drive success. This position offers a vibrant work environment where diversity is celebrated, and your contributions will directly impact the team's performance. If you are passionate about retail and enjoy coaching others, this is the perfect opportunity for you.

Benefits

Comprehensive healthcare benefits

Diversity and inclusion initiatives

Flexible work schedule options

Employee discounts

Qualifications

• Prior leadership experience in retail sales or services is preferred.
• Strong communication skills and ability to multitask are essential.

Responsibilities

• Ensure implementation of sales and service experiences meeting standards.
• Support and coach team members in selling and service operations.

Skills

Leadership

Client Service

Communication Skills

Multitasking

Adaptability

Attendance Reliability

Physical Strength

Job description

Job ID: 257976
Store Name/Number: DC-Capitol Hill (1132)
Address: 380 7th St SE, Washington DC, DC 20003, United States (US)
Hourly/Salaried: Hourly (Non-Exempt)
Full Time/Part Time: Full Time
Position Type: Regular

Your Role at Sephora: As a Sales and Service Leader, you'll be at the forefront of our mission to provide an exceptional shopping experience for every client. You'll support a dedicated team of Coordinators, Licensed Beauty Advisors, and Beauty Advisors, providing guidance to ensure they excel in their roles. If you have a passion for retail sales and services and love supporting a team, this is the perfect role for you.

Key Responsibilities:

• Implementing Sales and Service Experiences: Ensure the implementation of sales and service experiences that meet Sephora's standards.
• Support and Coach Team: Support and coach team members in selling, service, and operations.
• Executing Client Service and Sales: Execute our client service model and sales strategies, driving customer engagement.
• Ensuring Compliance with Sephora Standards: Ensure compliance with store standards, maintaining a professional environment.
• Ensuring Client Loyalty and Engagement: Support client loyalty programs and services, monitoring key performance indicators (KPIs) to ensure success.

Qualifications/Experience:

• Prior leadership experience, preferably in retail sales or services.
• Passion for client service and teamwork.
• Strong communication skills, ability to multitask.
• Resilience and adaptability to changing store priorities.
• Flexible availability to work during “peak” retail hours.
• Consistent and reliable attendance.
• Ability to lift and carry up to 50 pounds.

While at Sephora, you’ll enjoy:

• Diversity, Inclusion & Belonging: We pledge to create a beauty community where everyone’s uniqueness is celebrated, respected, and honored.
• Meaningful Rewards: Sephora offers comprehensive healthcare and wellbeing benefits based on eligibility; Details about our company benefits can be found at the following link: Click Here.
• Hourly pay range: $27.15 - $33.41/hr, depending on various factors, including qualifications and relevant experience.
• Flex (on demand) position available for employees who can work anywhere from 0-19 hours a week, allowing for a balanced work schedule.

Sephora is an equal opportunity employer and values a diverse and inclusive workplace. All persons will receive consideration for employment without regard to sex, pregnancy, race, color, national origin, gender (including gender identity and gender expression), age, religion, sexual orientation, military/veteran status, disability, or any other legally protected status. Sephora is committed to providing reasonable accommodation in our recruiting processes to applicants with disabilities or other medical conditions.
Sephora will consider for employment all qualified applicants, including those with a criminal history, in a manner consistent with the requirements of all applicable federal, state, and local laws, including the Los Angeles Fair Chance Initiative for Hiring Ordinance, the San Francisco Fair Chance Ordinance, and the New York City Fair Chance Act.
*This job will be posted for a minimum of 5 business days. #LI-KS2