Sales and Service Expert

24 Hour Fitness; Irving (TX); On-site; USD 30,000 - 50,000; Full time

Job summary

An established industry player in fitness is seeking a Sales and Service Expert to enhance member engagement and drive sales. This role focuses on building relationships, onboarding new members, and achieving sales goals through effective communication and a member-centric approach. The ideal candidate will have a strong background in sales and customer service, with a passion for fitness. Join a dynamic team that values personal growth and offers opportunities for advancement in a vibrant club environment. If you thrive in a fast-paced setting and are dedicated to helping others achieve their fitness goals, this is the perfect opportunity for you.

Qualifications

• Experience with sales practices and techniques in a fitness or retail environment.
• Strong interpersonal and customer service skills are essential.

Responsibilities

• Deliver exceptional sales and service experience to guests and members.
• Engage in lead generation and manage follow-ups effectively.

Skills

Sales Techniques

Customer Service

Interpersonal Skills

Organizational Skills

Knowledge of Fitness Industry

Education

High School Diploma or GED

CPR and AED Certification

Bachelor's Degree

Tools

POS Systems

Membership Software

Job description

FULL-TIME Part-time

LOCATION 2280 Market Place Blvd Irving TX 75063

JOB SUMMARY

The Sales and Service Expert (SSE) delivers an outstanding and well-rounded sales and service experience to all guests and members through a compelling approach of offering membership, fitness and retail products and services. The SSE builds relationships and translates the value of 24 Hour Fitness product and service offerings, and has a strong focus on behaviors that drive member acquisition and retention. The SSE delivers successful guest and member engagement, and attainment of sales revenue goals.

ESSENTIAL DUTIES & RESPONSIBILITIES

Guest Experience and New Member On-boarding

• Executes the CARE sales model with each guest and passionately relates how 24 Hour Fitness's products/services will satisfy their fitness needs.
• Tours potential members through the club and describes the facility, equipment, services, and amenities that directly tie back to their individual fitness needs and goals. Ensures all guests are registered through the digital kiosk.
• Communicates membership and fitness offers in a clear and concise manner using company-provided presentation tools.
• Effectively and professionally enrolls guests using company sales techniques and protocol.
• Adheres to specific Membership Agreement Procedures (MAP) when enrolling members and guests.
• On-boards new members successfully and assists with all member retention activities to drive club profitability.
• Consistently achieves or exceeds personal and team sales goals.

Prospecting and Lead Generation

• Obtains leads externally from within the community using company-provided tools/programs (e.g., community outreach, local promotions, corporate sales on-site).
• Generates leads/new business internally through member promotions, referrals, guest passes, and contacting leads via phone.
• Sets appointments effectively for all leads and potential new business opportunities.
• Communicates and promotes local and global marketing campaigns to leads and members.
• Manages and follows up on leads/new business using a lead management system.
• Executes daily planner to track and plan for successful lead management and selling activities.
• Achieves or exceeds personal productivity goals consistently.

Member Experience

• Partners with Sales and Service Manager (SSM) to provide a best-in-class, member-centric experience that strengthens relationships and builds retention.
• Ensures members receive friendly greetings/check-ins and prompt attention to their needs.
• Engages members with various fitness offerings including personal training, group classes, and digital content.
• Maintains relationships with members and serves as a resource for questions or concerns, connecting them with appropriate resources.
• Provides a clean, friendly, and well-maintained club environment.
• Helps new members become comfortable in the club.

VARIABLE COMPENSATION

Team members are eligible to participate in sales commission plans that reward success and align pay with contributions.

ORGANIZATION RELATIONSHIPS

Reports to the Sales and Service Manager. Interacts with members, prospective members, and vendors. No direct reports.

REQUIRED QUALIFICATIONS

Knowledge, Skills & Abilities

• Experience with sales practices and techniques.
• Understanding of the fitness industry.
• Proficiency with computers and POS systems.
• Strong interpersonal and customer service skills.
• Self-starter with organizational skills and ability to work in a team.
• Knowledge of membership software is preferred.

Minimum Educational Level/Certifications

• High School Diploma or GED.
• CPR and AED certification within 60 days of employment.
• Bachelor's degree preferred.

Work Experience and Qualifications

• Preferred experience in fitness or retail industry.
• 1-2 years of service sales experience preferred.

Physical Demands/Environmental Conditions

• Ability to work in the club environment, move around, and demonstrate fitness activities.
• Communication via telephone and computer systems.
• Exposure to moving mechanical parts and loud environments.
• Flexible schedule including weekends and holidays.

Travel Requirement

• Minimal travel for training and lead generation.

Disclaimers

Statements describe the general nature of work. Duties may vary with business needs. Compliance, safety, and service expectations are emphasized.