Sales and Service Coordinator - Full Time

Sephora; Grand Rapids (MI); On-site; USD 10,000 - 60,000; Full time

Job summary

A leading retail company is seeking a Sales and Service Coordinator who will play a vital role in ensuring an exceptional shopping experience. The ideal candidate will have prior retail experience, strong communication skills, and a passion for client service. You will coordinate events and manage cash handling while training store staff to enhance customer interactions. Join Sephora and enjoy meaningful rewards in a diverse and inclusive environment.

Benefits

Healthcare and wellbeing benefits

Diversity, Inclusion & Belonging initiatives

Flexibility in scheduling

Qualifications

• Prior experience in retail sales and service.
• Strong communication skills.
• Resilience and adaptability to changing priorities.

Responsibilities

• Support all aspects of sales and service initiatives.
• Coordinate paid services, events, and classes.
• Handle cash and ensure smooth checkout.

Skills

Client service

Communication

Multitasking

Flexibility

Job description

Job ID: 267118
Store Name/Number: MI-Woodland Mall (1322)
Address: 3115 28th St. SE, Suite F-101, Grand Rapids, MI 49512, United States (US)
Hourly/Salaried: Hourly (Non-Exempt)
Full Time/Part Time: Full Time
Position Type: Regular

Your Role at Sephora: As a Sales and Service Coordinator, you'll be a key player in our mission to provide an exceptional shopping experience for every client. You'll support all aspects of sales and service initiatives, including paid services, events, classes, loyalty programs, cash handling, and training in your store. If you have a passion for retail sales and service and love being part of a team, this is the perfect role for you.

Key Responsibilities:

• Supporting Sales and Service Initiatives: Support all aspects of sales and service initiatives, ensuring an exceptional shopping experience.
• Coordinating Paid Services, Events, and Classes: Coordinate paid services, events, and classes.
• Implementing Loyalty Programs: Support the implementation of loyalty programs.
• Handling Cash: Responsible for cash handling, ensuring a smooth checkout process.
• Training Store Team: Educate teams on service offerings, customer experience, and other key areas.

Qualifications/Experience:

• Prior experience in retail sales and service, preferably in a coordinator role.
• Passion for client service and teamwork.
• Strong communication skills, ability to multitask.
• Resilience and adaptability to changing store priorities.
• Flexible availability to work during “peak” retail hours.
• Consistent and reliable attendance.
• Ability to lift and carry up to 50 pounds.

While at Sephora, you’ll enjoy.
Diversity, Inclusion & Belonging We pledge to create a beauty community where everyone’s uniqueness is celebrated, respected, and honored.
Meaningful Rewards Sephora offers comprehensive healthcare and wellbeing benefits based on eligibility; Details about our company benefits can be found at the following link: Click Here
$16.50 - $23.27/hr. The actual hourly pay offered depends on various factors, including qualifications for the position and relevant experience; and other legitimate, non-discriminatory business factors specific to the position or location.
Sephora now offers a Flex (on demand) position for employees who can work anywhere from 0-19 hours a week. This flexibility allows you to balance your work schedule with other commitments. This could be a steppingstone into a more permanent position if you are looking for more in the future.
Sephora is an equal opportunity employer; and values a diverse and inclusive workplace. All persons will receive consideration for employment without regard to sex, pregnancy, race, color, national origin, gender (including gender identity and gender expression), age, religion, sexual orientation, military/veteran status, disability, or any other legally protected status. Sephora is committed to providing reasonable accommodation in our recruiting processes to applicants with disabilities or other medical conditions.
Sephora will consider for employment all qualified applicants, including those with a criminal history, in a manner consistent with the requirements of all applicable federal, state, and local laws, including the Los Angeles Fair Chance Initiative for Hiring Ordinance, the San Francisco Fair Chance Ordinance, and the New York City Fair Chance Act.
*This job will be posted for a minimum of 5 business days.