Sales and Service Client Growth Specialist

Leadcar Honda Hamburg; West Hamburg (PA); On-site; USD 40,000 - 60,000; Full time

Job summary

A leading automotive retailer is seeking a Sales and Service Client Growth Specialist in West Hamburg, PA. This role focuses on generating new business through customer interactions and marketing initiatives while analyzing data to drive improvements. Ideal candidates possess strong customer service skills and prior sales experience, contributing to our dynamic and innovative team.

Benefits

Health Insurance

Dental Insurance

Vision Insurance

401(K) Retirement Plan

Paid Time Off

Qualifications

• Strong customer service background required.
• Prior sales or marketing experience is a plus.
• Excellent verbal and written communication skills needed.

Responsibilities

• Generate new Sales and Service business through calls and marketing campaigns.
• Build and maintain strong customer relationships.
• Design and execute customer outreach campaigns and analyze sales data.

Skills

Customer service

Sales experience

Communication skills

Organizational skills

Negotiation skills

Tools

Microsoft Outlook

Microsoft Excel

Job description

LeadCar is a newly launched group of franchised new-car dealerships representing highly-desirable import brands. We’re at the forefront of automotive retail, leading with innovation, and your unique perspectives and ideas will keep us growing.

Our employees powerLeadCar. Our dealerships are leading players in the automotive industry, and working with LeadCar means being part of a team that is constantly setting new standards and driving innovation. Our employees are encouraged to challenge themselves and each other to continuously improve. We pride ourselves on being a forward-thinking and dynamic organization that is always looking to stay ahead of the curve. We offer competitive compensation packages and a comprehensive benefits program, including health insurance, retirement plans, and paid time off.If you are ready to take your career to the next level, we are looking for a Sales and Service Client Growth Specialist to join our team. Apply today!

To learn more about our company, please visithttps://leadcarhondahamburg.com/careers/.

What We Offer – Benefits:

• • Health Insurance
  • Dental Insurance
  • Vision Insurance
  • Supplemental Benefit Insurance, including Life Insurance, Short- and Long-Term Disability Insurance, Accident Insurance and more!
  • 401(K) Retirement Plan
  • Paid Time Off
  • Paid Holidays
  • Employee Discounts
  • Employee Referral Program
  • Continued training through the Company and our manufacturer

Job Summary:

The Sales and Service Client Growth Specialist is responsible for generating new Sales and Service business for the Company by answering incoming calls, e-mail inquiries and live chat messages and executing marketing campaigns. Additionally, the position assists with digital advertising campaigns incorporating creativity and best practices.

Essential Duties and Responsibilities:

• • Becomes proficient in all aspects of our Customer Relationship Management (CRM) Software, Web Site Provider, Service Scheduler and AI Solutions.
  • Develops and implements business growth strategies to increase service and sales business.
  • Builds and maintains strong customer relationships to encourage repeat business and referrals.
  • Analyzes service and sales data to identify trends, gaps, and areas for improvement.
  • Monitors market competition and review with store President and department managers monthly.
  • Designs and executes customer outreach campaigns, loyalty programs, and follow-up systems.
  • Develops and manages key performance indicators (KPIs) for service and sales department growth.
  • Identifies, presents and executes campaign opportunities to specifically target various cross sections of clients in accordance with current business conditions, inventory, incentives or any other contributing factors.
  • In conjunction with Service Manager, develops “service to sales” business model.
  • Receives inbound sales phone calls, responds to Internet sales leads and corresponds with customers through live chat, text, email or phone calls.
  • Identifies the customer’s needs, provides information and addresses any concerns and schedules an appointment for the customer with a Sales Associate, which should ultimately result in a vehicle sale.
    • • Completes a total of 60-90 tasks daily (300 – 450 weekly)
      • Minimum of 40-50 outbound/inbound calls daily
      • Minimum of 20-40 email task activities completed daily (chats, emails)
  • Performance standards measure how many leads were converted to showroom visits (appointments) and how many of those showroom visits resulted in a sale. The Sales and Service Client Growth Specialist should be fully capable of both traditional and Internet-specific automotive sales processes.
  • Prepares reports showing appointments scheduled, which customers showed up, and which customers were sold from leads received.
  • Places outbound calls to potential leads based on current marketing campaigns and lease termination lists.
  • Under the direction of the management team, conducts market research to include market conditions, pricing issues and competitors’ current marketing and incentive programs.
  • Performs all other duties and projects as assigned.

Qualifications / Requirements:

• • Must have a strong customer service background.
  • Previous sales and/or marketing experience is a plus.
  • Must have excellent verbal and written communication skills.
  • Must possess strong organizational and time management skills.
  • Must possess strong computer skills specifically in Microsoft Outlook and Excel and in navigating through websites.
  • Must have the ability to influence and persuade to achieve desired results. Negotiation skills with evidence-based feedback is a plus.
  • Travel to other Company locations as requested along with manufacturer training and other relevant training courses required.

We are an equal opportunity employer. All persons shall have the opportunity to be considered for employment without regard to actual or perceived race, color, religion, creed, sex, sexual orientation, gender identity or expression, national origin, age, ancestry, ethnicity, disability, pregnancy, citizenship, marital status, familial status, military or veteran status, genetic information, predisposing genetic characteristic, status as a victim of domestic violence, stalking and sex offenses, or any other status protected by applicable federal, state or local law.

We will endeavor to make a reasonable accommodation/modification for the known physical or mental limitations of a qualified applicant with a disability to assist in the hiring process, unless the accommodation would impose an undue hardship on the operation of our business, in accordance with applicable federal, state and local law. If you believe you require such assistance to complete this form or to participate in the interview process, please contact Human Resources by calling 608-824-1300 or by [e-mail].