Sales and Service Associate

24 Hour Fitness; Ontario (CA); On-site; CAD 27,129 - 38,756; Full time

Benefits offered by this job

Free gym membership

401k with match

Employee resource groups

Discounts on products

Job summary

24 Hour Fitness is hiring a Member Experience Associate in Ontario, CA. You will welcome new members, listen to their goals, and guide them through onboarding to start their fitness journey.

You’ll build genuine relationships, answer questions, and deliver a friendly, informative guest experience while promoting membership options and resources across the club. Flexibility to work weekdays, weekends, and holidays with a strong focus on service excellence and achieving goals through a supportive

Qualifications

• Minimum of 1 year of experience in retail or fitness sales.
• Maintain CPR and AED certification within 60 days of employment.
• Strong service mindset and goal-driven.
• Ability to listen, relate to members, and offer personalized options.

Responsibilities

• Develop first-name relationships with members and guests; connect them with resources.
• Keep the gym clean, safe, and welcoming for all.
• Deliver a warm, informative sales and service experience to inspire next steps in fitness journeys.
• Support onboarding of new members and greet customers to foster belonging.

Skills

Sales experience

Customer service

Retail sales

Interpersonal skills

Job description

Job Type

FULL-TIME / Part-time

Location

2580 S Archibald Ave Ontario CA 91761

About Us

For over 40 years, 24 Hour Fitness has been a leader in the industry, driven by our mission to help our community live healthier and happier through the transformative power of fitness. With clubs nationwide, we create inclusive, welcoming spaces equipped with premium strength and cardio equipment, studio classes, and innovative digital tools. Our impact goes beyond the gym–we support our members' total well‑being through coaching, connection, and community. Join us and be part of a team that's changing lives every day!

Job Summary

This role is focused on welcoming new members and guiding them through the start of their fitness journey. The position requires building genuine, trust‑based relationships by actively listening to members' goals, understanding their unique needs, and recommending personalized solutions that support their overall fitness success. Success in this role comes from combining a passion for fitness with strong interpersonal skills to create a positive, motivating, and results‑driven member experience.

Essential Duties & Responsibilities

• Develop first‑name relationships with members, answer questions, resolve concerns, and connect members and guests with the appropriate resources.
• Help keep the gym clean, well‑maintained, and safe for members and guests.
• Deliver an outstanding, well‑rounded sales and service experience to all guests and members by ensuring a welcoming, informative, and inclusive experience when they visit – inspiring them to take the right next steps in pursuing their fitness goals within our community.
• Support an exceptional new member onboarding experience that helps members get connected to our fitness offerings. Provide a friendly greeting/check‑in and prompt attention to needs, creating a meaningful impact on their sense of belonging.

Required Knowledge, Skills & Abilities

• Demonstrate authenticity, sincerity, and open‑mindedness; show up as yourself and act with integrity.
• Be self‑motivated and passionate about helping others, with a genuine interest in learning and personal growth.
• Strive to excel and consistently meet or exceed goals, maintaining a positive, can‑do attitude.
• Embrace challenges and view setbacks as opportunities to learn and grow.
• Possess a strong service mentality and desire to deliver exceptional member experiences.
• Have a minimum of 1 year of experience in retail or fitness sales.
• Maintain CPR and AED certification within 60 days of employment.

Availability

• Full‑time, with flexible availability across weekdays, weekends, and holidays to best serve our member community.

Travel Requirement

• Minimum travel may be required for training purposes and lead generation.

Variable Compensation

Team members in this role are eligible to participate in 24 Hour Fitness's Fitness Sales and Membership Sales Commission Plans. These plans reward exceptional service, incentivize success, and empower earning potential by aligning pay with your contributions.

Benefits Summary

In line with our mission to create a healthier, happier world, we offer comprehensive benefits to help our team members do just that. We offer paid time off, medical and dental coverage, 401k with match for qualifying positions, a free gym membership, discounts on products and personal training, and access to various Employee Resource Groups for community events both in‑person and virtually.

Benefits programs are designed to meet diverse needs of all team members, including health coverage and company‑paid benefits automatically provided at no cost, such as group life and accident insurance. Eligibility requirements apply based on position, hire and/or service date, and average hours worked. Eligible team members may accrue vacation hours. All 24 Hour Team members and their eligible dependents receive a complimentary membership.

Disclaimer

DISCLAIMER: This job description is intended to describe the general job functions and requirements for this position. This is not intended to be an exhaustive list of all the qualifications, responsibilities, duties, and skills required. 24 Hour Fitness reserves the right to modify, add, or remove duties as necessary.