Sales and Service Advisor - W Happy Valley Rd - $48K-$85K

Sun Auto Tire & Service; Phoenix (AZ); On-site; USD 48,000 - 85,000; Full time

Job summary

Sun Auto Tire & Service is hiring a Sales and Service Advisor for their Phoenix location. This position requires strong customer service skills and the ability to promote and sell automotive services. The role offers a competitive salary range of $48K-$85K, depending on experience, along with various benefits including tuition reimbursement and medical insurance. Ideal candidates will have a professional appearance and a high school diploma.

Benefits

Competitive Bi-Weekly Pay

Tuition Reimbursement, up to $3,000 annually

Paid Vacation and Sick Time

Medical, Dental and Vision Insurance

Life Insurance (Company paid)

401(k) Retirement Savings Plan with Company Match

Discounted Services on Personal and Immediate Family Vehicles

Qualifications

• Possess current, valid driver's license.
• Must be at least 18 years of age.
• Professional appearance and proven ability to work in a process-driven environment.

Responsibilities

• Greet customers in a professional manner and document customer concerns.
• Recommend services and provide accurate quotes.
• Conduct follow-up calls to ensure customer satisfaction.

Skills

Customer service

Communication

Sales

Education

High School Diploma or equivalent

Job description

Sales and Service Advisor - W Happy Valley Rd - $48K-$85K

Join to apply for the Sales and Service Advisor - W Happy Valley Rd - $48K-$85K role at Sun Auto Tire & Service

Sales and Service Advisor - W Happy Valley Rd - $48K-$85K

2 days ago Be among the first 25 applicants

Join to apply for the Sales and Service Advisor - W Happy Valley Rd - $48K-$85K role at Sun Auto Tire & Service

Sun Auto Tire & Service (Sun Devil Auto, Wilhelm Automotive, Greulich’s Automotive and TGK Automotive) is a leading provider of quality aftermarket automotive repair, maintenance, and tire services. Sun Auto Tire & Service encompasses over 500 retail locations throughout the United States.

The Sales and Service Advisor is responsible for selling and promoting all products and services offered by the company by following the company’s store standards and expectations.

COMPENSATION: $48K-$85K depending on experience

Benefits:

• Competitive Bi-Weekly Pay
• Tuition Reimbursement, up to $3,000 annually
• Paid Vacation and Sick Time
• 6 Paid Holidays
• Medical, Dental and Vision Insurance (Effective 1 st of the Month after Hire)
• Life Insurance (Company paid)
• 401(k) Retirement Savings Plan with Company Match
• Discounted Services on Personal and Immediate Family Vehicles
• Opportunity for Advancement!!!
  
  

Essential Roles and Responsibilities:

• Promptly greet customers in a professional and courteous manner both in person and on the telephone using the Company’s standardized customer service techniques.
• Listen to and thoroughly document customer’s concerns; inspect vehicle and refer to service history to accurately identify and verify customer’s service needs.
• Recommend services according to appropriate level of knowledge. Clearly communicate any additional recommendations from the Automotive Technician to the customer so that they can make an informed decision. Properly document all recommendations in customer file.
• Promote the sales of appropriate services, parts, and accessories by demonstrating an understanding of the product and associated service requirements.
• Provide customer with an accurate quote that includes cost and time of completion for the services approved by the customer. Provide customer with updates throughout the day on the status of their services.
• Follow proper procedures when cashing out a customer’s ticket to include a review of the completed multi-point inspection and explanation of applicable warranties.
• Conduct post repair and declined services follow up phone calls to ensure customer satisfaction for all individual customers.
• Track all new returns, core returns and warranty parts for individual customers
• Other duties as assigned
  
  

The Sales and Service Advisor should also adhere to all company policies and procedures as outlined in the Employee Handbook and demonstrate behaviors that are consistent with the Company Standards and Expectations.

Qualifications:

• Possess current, valid driver’s license
• Must be at least 18 years of age
• High School Diploma or equivalent
• Prior experience as a Service Advisor is helpful, but not required
• Professional appearance and proven ability to work in a process driven environment
• Ability to work Monday - Saturday
  
  

Sun Auto Tire & Service provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

Seniority level

• Seniority level

  Entry level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Other

• Industries

  Retail

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